OLUWADAMILOLA AKINJIDE
Administrative Assistant
Igando Lagos
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail , updating tracking spreadsheets and completing various clerical skills.
Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Process Manager
AEROHAVEN TRAVELS AND TOURS
Lagos
02.2019 - Current
- Successfully streamlined operations and increasing efficiency by 40%
- Spearheaded the development of innovative customer service initiatives, resulting in increase in customer satisfaction
- Implemented cost-saving strategies that reduced operational costs by 15%
- Developed and implemented a comprehensive training program for new employees, resulting in a 30% increase in employee retention
- Utilized data-driven insights to identify areas of improvement and develop strategies to increase customer loyalty.
- Collaborated with cross-functional teams to ensure smooth operations and customer satisfaction.
Administrative Assistant
OTUNBA FAWAZ MOTORS
Lagos
01.2018 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Travel Consultant
AEROVESSEL TRAVELS AND TOURS
Lagos
01.2016 - 12.2017
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Generated reports on travel trends and customer feedback to inform business goals.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Sales & Marketing Representative
DIAMOND BANK PLC
Ogun
03.2016 - 11.2023
- Provided one-on-one customer care to over 100 accounts across (Diamond bank oke-ilewo branch)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exceeded monthly sales goals and new customer penetration by 65%
- Answered constant flow of customer calls with minimal wait times.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
BSc - Mass Communication
National Open University of Nigeria
Secondary Certificate - undefined
Sonmori Comprehensive High School
Skills
Office operations knowledge
Computer literacy and proficient in Microsoft Office skills
Policy and procedure modification
Database Management
Company guidelines and procedures
Accomplishments
- Travel Planning - Booked heavy domestic and international travel for clients
- Data Entry - Reviewed and updated client correspondence files and scheduling database
- Training - Responsible for training all new employees to ensure the continued quality ofcustomer service
- Awarded "Employee of the Month" for delivering
Certification
Diploma in Digital Marketing
Timeline
Process Manager
AEROHAVEN TRAVELS AND TOURS
02.2019 - Current
Administrative Assistant
OTUNBA FAWAZ MOTORS
01.2018 - 12.2019
Sales & Marketing Representative
DIAMOND BANK PLC
03.2016 - 11.2023
Travel Consultant
AEROVESSEL TRAVELS AND TOURS
01.2016 - 12.2017
BSc - Mass Communication
National Open University of Nigeria
Secondary Certificate - undefined
Sonmori Comprehensive High School