FAGBOYEGUN TEMITOPE
Artee Group
Ogba
13
years of professional experience
A high-performing and multi-sectorial supply chain professional with almost 4 years specialization and cognate experience in driving bottom-line growth, risk reduction and supply continuity across the supply chain, through the procurement, logistics, material and vendor management functions, and within the retail, photography and event-management industries.
Adept at the usage of tools (ERP, MRP, Excel features) to ensure workflow, collate and analyze data, metrics and KPIs, all geared towards ensuring a customer-focused management.
Proficient in customer service best practices and related options, Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Work History
Branch Customer Service Officer
4 Years 1 Month- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Supply Chain Officer
6 Years 9 Months- Cross-functional collaboration with stakeholders to develop specifications for sourcing activity for non-stock products and services
- Carry out the source-to-pay activities of the procurement cycle
- Identify suppliers and deploy the right relationship strategy for different categories of products to reduce supply disruption risk
- Proactive management of inventory and driving a balance between over-stock and stockout situations
- Liaise with in-house Logistic and 3PL vendors to manage inbound and outbound deliveries, while managing customers’ expectations
- Creation of periodic departmental reports on supply chain activities, while tracking KPIs and performance metrics
Customer Service Officer
1 Year 1 Month- Answered calls, took messages and handled correspondence
- Typed, prepared and collated reports
- Ensured clients photographs were edited and sent at the appropriate Time
- Ensured Enlargements and all Frames were well done and Delivered on time
- Ensured the studio and its environs were kept in perfect shape.
Operations Manager
10 Months- Coordinated staff, including decorators and cleaners to make sure an event runs smoothly
- Booked clients and ensured that financial transactions are concluded before the event
- Ensured event owners and their vendors get the necessary information needed for a successful event
- Attended Vendors Meetings to ensure all the Necessary things needed for the event as specified by a client are provided.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Sales Assistant
4 Months- Coordinated sales effort with team members and other departments
- Contacted potential clients and sold products and services offered by the company to them
- Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Good customer service relations
- Attending to customers and rendering necessary assistants when needed
National Youth Service Corp
1 Year- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
B.A - History and International Relations
Proficiency in Mandarin
Skills
Building Customer Trust and Loyalty
Call Documentation
Courteous with Strong Service Mindset
POS Systems and Ordering Platforms
Issue and Complaint Resolution
Efficient and Detail-Oriented
Cultural Awareness
Computer Proficiency
Supply Chain Management
Strategic Sourcing
Procurement
Supplier Relationship
Contract Negotiation Vendor Management
Spend Analysis
Forecasting
ERP Usage
Logistics Management
Excellent Communication
Microsoft Suite Proficiency
Report Writing
Ability to work under pressure
Team Management
Decision Making
Reference
Available on request
Timeline
Branch Customer Service Officer
Studio 24
2022.06 - CurrentRead More
Supply Chain Officer
Artee Group
2019.10 - CurrentRead More
Customer Service Officer
Studio 24
2018.08 - 2019.09Read More
Operations Manager
10 Degree Event Centre
2017.08 - 2018.06Read More
Sales Assistant
House Grace Concepts
2017.01 - 2017.05Read More
National Youth Service Corp
Nigeria Television Authority
2014.01 - 2015.01Read More
University of Lagos, Confucius Institute
Proficiency in Mandarin
Read More
Redeemer’s University
B.A from History and International Relations
Read More