Oluwabukunmi Osiyale
Sangotedo, Lagos Island
Summary
Proven Customer Support Specialist from Unateus, adept in CRM software and fostering client relationships, enhanced customer satisfaction by swiftly resolving complex issues, leading to repeat business. Skilled in collaborative teamwork and problem-solving, consistently maintained high call quality standards, demonstrating a commitment to excellence and a results-driven approach.
Overview
1
1
Certification
Work History
Customer Support Specialist
Unateus
04.2024 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor Of Applied Studies - Microbiology
Caleb University
Lagos State08.2020
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Live chat support
- Sales Support
- Customer Response
- Product or Service support
- Social Media Support
- Customer service excellence
- Microsoft Windows and Office
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Collaborative Team Player
- Interpersonal Skills
- Customer Communication and Empathy
- Customer service expert
- Problem-solving abilities
- Online Chat Support
- Support Services
- Help Desk Support
- Call Center Operations
- Friendly and Patient
- Tracking and Documentation
- Project Coordination
- Active Listening
- Creative Issue Resolution
- Call Management
- Desktop support
- Customer Needs Assessment
- Documentation Development
- Error Detection
- Database Management
- Employee Computer Support
- Application support
- Incoming Call Management
- User Support
- Highly Professional
- Organizational Skills
- Attention to Detail
- Referral Coordination
- Salesforce
- Appointment Scheduling
- Quality Assurance
- Ticket management
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Schedule Management
- Client Relations
- Customer Relations
- Staff Management
- Work flow planning
- Document Management
- Data Analysis
- Presentations
- Customer relations specialist
- Client rapport
- Vendor Sourcing
- Influencing skills
- Customer Relationship Management
- Conflict Resolution
- Performance monitoring
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- PMP - Project Management Professional
- Jobberman Training - 2020/2021
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Support Specialist
Unateus
04.2024 - 06.2024
Bachelor Of Applied Studies - Microbiology
Caleb University
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