Oluwabukola Olayioye
ILORIN
Summary
Driven professional with a proven track record at Unity Bank Plc, adept in customer support and data entry. Excelled in enhancing customer satisfaction and streamlining issue resolution, demonstrating exceptional complaint handling and accuracy in data processing. Skilled in balancing cash drawers and reducing wait times, showcasing a strong customer focus and efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
Unity Bank Plc
Ilorin, Kwara State, Nigeria
04.2014 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
Front Teller
Unity Bank PLC
Asaba, Delta State
10.2010 - 04.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Data Processor
National Population Commission
Abuja, FCT
04.2010 - 09.2010
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Sorted documents and maintained organized filing process.
- Maintained files, records and chronologies of entry activities.
Education
MBA - Financial Management
Ladoke Akintola University of Technology
Ogbomosho12.2024
Higher National Diploma - Accounting, Nigeria
Kwara State Polytechnic, Ilorin
Ilorin02.2007
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
Timeline
Customer Service Officer
Unity Bank Plc
04.2014 - Current
Front Teller
Unity Bank PLC
10.2010 - 04.2014
Data Processor
National Population Commission
04.2010 - 09.2010
MBA - Financial Management
Ladoke Akintola University of Technology
Higher National Diploma - Accounting, Nigeria
Kwara State Polytechnic, Ilorin