Oluwabukola Awolusi
Ipaja,Lagos state
Summary
Results-oriented data analyst with expertise in SQL, Python, and machine learning. Proven ability to transform complex data into actionable insights, drive business growth, and enhance customer experiences. Skilled in data visualization (Power BI), statistical analysis, and fraud detection. Collaborative team player with strong communication skills, eager to contribute to a dynamic team and drive strategic decisions.
Skills - Python (Pandas, NumPy, Scikit-learn), Data Visualization (Power BI, Matplotlib), Statistical Analysis, SQL
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Fraud prevention analyst
Hugo tech
Lagos (Remote), Nigeria
04.2025 - Current
- Analyzed data trends to predict potential fraudulent behavior.
- Reviewed customer complaints, resolving issues related to potential scams swiftly and effectively.
- Conducted thorough investigations for successful identification of fraudulent activities.
- Analysed transaction data to detect trends and anomalies, reducing instances of fraud.
- Investigated suspicious financial activity, researching high-value transactions to identify potential fraud.
- Followed transaction monitoring and account verification models to support data security and reduce vulnerabilities.
Customer Experience Analyst
American International Insurance Plc (Aiico)
Ikeja, Lagos
04.2021 - 01.2024
- Analyzed customer feedback from CX surveys to identify trends and drive service improvements, resulting in consistently meeting and exceeding satisfaction targets
- Utilized CRM software to increase customer engagement
- Used data insights to proactively address customer issues, enhancing overall experience and loyalty
- Identified premium suppression opportunities through portfolio analysis, optimizing revenue and reducing potential fraud
- Applied data-driven approaches to resolve customer complaints efficiently, minimizing fraud risks
- Leveraged data to generate quotes, convert leads, and drive revenue growth while ensuring high customer satisfaction
Education
M.Sc - Public Health
University of Lagos
Akoka, Lagos 09.2020 - 10.2022
B.Sc - Microbiology
University of Lagos
Akoka, Lagos 09.2014 - 02.2019
Skills
- SQL proficiency
- Statistical Analysis (Python)
- Data Visualization (Power BI)
- Fraud detection
- Machine Learning (Scikit-learn, TensorFlow)
- Initiative taking
- Customer Service
- Empathy and persuasion
- Python (Pandas, NumPy)
- Time management efficiency
Certification
- Data science - ALX 2026
- Python Fundamentals – Ustacky.com October2024
- SQL Essentials - Ustacky.com October2024
- Pandas Analytics – Ustacky.com October2024
- Data Analytics – Yali Network August2024
PROJECTS
Supermarket Data Analysis using Pandas, [Project Date], Analyzed customer purchase behavior and generated insights to inform business decisions, Covid-19 data analysis using python, where data was analyzed to determine the effect of the pandemic on Nigeria’s economy., Research Thesis Data Analysis, [Project Date], Analyzed data on knowledge, attitude, and utilization of National Health Insurance Scheme among Gowon Estate residents in Lagos State using SPSS, Identified key factors influencing scheme utilization and developed recommendations for improvement
LEADERSHIP, VOLUNTEERING & AWARDS
- Emerged as one of the successful recipients out of 1000 Applicants for a 3 months data science training after a rigorous evaluation process, recognized for my strong application and outstanding performance during the interview.
- Received a scholarship for the ALX Foundational Course in Data Analytics, equipping me for a career in tech and agile teams
- Participated in the Data Analytics training program, sponsored by the United States Consulate General, through YALI Network Lagos' Ignite Digital Skills program to enhance my digital skills.
Accomplishments
- Emerged as one of the successful recipients out of 1000 Applicants for a 3months data science training after a rigorous evaluation process, recognized for my strong application and outstanding performance during the interview.
- Received a scholarship for the ALX Foundational Course in Data Analytics, equipping me for a career in tech and agile teams
- Participated in the Data Analytics training program, sponsored by the United States Consulate General, through YALI Network Lagos' Ignite Digital Skills program to enhance my digital skills
References
References available upon request.
Timeline
Fraud prevention analyst
Hugo tech
04.2025 - Current
Customer Experience Analyst
American International Insurance Plc (Aiico)
04.2021 - 01.2024
M.Sc - Public Health
University of Lagos
09.2020 - 10.2022
B.Sc - Microbiology
University of Lagos
09.2014 - 02.2019