OLUTOSIN FAROUNBI
Chargeback & Reconciliation Analyst
Ketu Alapere,Lagos, Nigeria
Summary
- Enthusiastic Chargeback & Reconciliation analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the processes required to research claims, returns, and chargebacks. Motivated to learn,grow and help achieve company goals.
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Reconciliation Analyst (Bills)
Cosmic Intelligent Labs (KUDI)
Lagos, Lagos
09.2019 - Current
- Reconcile all transactions processed through all the billing vendors the company is in partnership with.
- Ensure that every form of leakages where the company could be losing money through bills are effectively identified and monitored on a daily basis.
- Make certain that the pricing for each vendor is accurate, investigating and resolving discrepancies.
- Maintain relationships with vendors.
- Escalate every unauthorized bill transaction to the right channel for investigation and faster resolution.
- Developed team communications and information for meetings.
Chargeback Analyst
Cosmic Intelligent Labs (KUDI)
Lagos, Lagos
01.2019 - Current
- Proactively analyzing transactional and disputes records / reports and identifying both fraud and non-fraud trends.
- Determine if disputes are fraudulent and should be accepted and pinpoint the overall cause of the dispute if they are not fraud.
- Assisting the Customer Success team of the company in resolving all chargeback claims and related issues.
- Engaging with both internal and external stakeholders to assist with the investigation of the root cause of chargeback losses and recovery of funds.
- Analyzing transaction challenges that cause chargeback losses: troubleshooting to determine causes, and working with subject matter experts to identify and execute solutions.
- Provide the right verdict based on settlement and previous records.
- Manage relationships with members of other teams within the company as well as the dispute teams of partner banks.
- Reconciling all chargeback debit issues.
- Tracking and providing statistics on chargebacks to your line manager.
- Tracking and maintaining fraud incident reports and other related analysis.
- Work with clients to collect and document information that may be used in resolving outstanding disputes.
- Make certain that all chargeback activities are handled in accordance with regulatory requirements.
- Ensure immediate identification of fraudulent chargeback details in our system in order to stop future losses.
- Compile the figures from various databases to build the team monthly chargeback report.
- Validating chargeback report by utilizing internal and external software systems.
- Provide team lead with reviewed transactions that returned as fraud chargeback.
Food Packager
Paradise Foods Limited
Gateshead, Gateshead
03.2016 - 07.2016
- Prepared and packed various fruits for distribution and sale in line with production requirements.
- Maintained optimal safety levels by cleaning and sterilizing vats and processing equipment between every batch.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Used hand-eye coordination to carry out the job in order not to slow down production.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Broke down, cleaned and sanitized work stations at end of shift.
Turnstile Operator
Newcastle United Football Club Company
Newcastle, Newcastle
12.2015 - 03.2016
- Provided excellent service to Home / Away supporters.
- Correctly operated the respective ticket scanning device.
- Ensured that all entrants were admitted into the stadium in accordance with the ticketing policy specified for each fixture.
- Complied with all instructions given by the Stand Supervisor.
- Ensured that the area around the turnstile where deployed was clear of obstructions and operated freely.
- Reported any obstruction or hazard to the Stand Supervisor.
- Attended to the required counting procedures following closure of the turnstile.
Education
Bachelor of Engineering(Hons) - Marine Engineering
Northumbria University
Newcastle, United Kingdom 10.2016 - 04.2018
Higher National Diploma - Marine Engineering
South Shields Marine School
South Shields, United Kingdom 05.2015 - 06.2016
Higher National Diploma - Marine Engineering
Amet University
Chennai, India 12.2013 - 12.2014
Skills
Vendor Reconciliation
Timeline
Reconciliation Analyst (Bills)
Cosmic Intelligent Labs (KUDI)
09.2019 - Current
Chargeback Analyst
Cosmic Intelligent Labs (KUDI)
01.2019 - Current
Bachelor of Engineering(Hons) - Marine Engineering
Northumbria University
10.2016 - 04.2018
Food Packager
Paradise Foods Limited
03.2016 - 07.2016
Turnstile Operator
Newcastle United Football Club Company
12.2015 - 03.2016
Higher National Diploma - Marine Engineering
South Shields Marine School
05.2015 - 06.2016
Higher National Diploma - Marine Engineering
Amet University
12.2013 - 12.2014
Similar Profiles
Andrew DoveAndrew Dove
Distillation Manager/Night Shift Supervisor at B&R Labs/Cosmic Fog CannabisDistillation Manager/Night Shift Supervisor at B&R Labs/Cosmic Fog Cannabis
soliu salamotu azumisoliu salamotu azumi
Sales Manager at Iya Kudi RestaurantSales Manager at Iya Kudi Restaurant
STEVEN H MEADOWSSTEVEN H MEADOWS
Materials and Structures/Modeling Team Lead at COSMIC Capstone ChallengeMaterials and Structures/Modeling Team Lead at COSMIC Capstone Challenge
Rose Okpan AwahRose Okpan Awah
Customer Service Expert (Manager) / Data Analyst at LG Electronics-Lekki Lagos NigeriaCustomer Service Expert (Manager) / Data Analyst at LG Electronics-Lekki Lagos Nigeria
Adeyemi OkeAdeyemi Oke
Maintenance-technician at Eat N Go LtdMaintenance-technician at Eat N Go Ltd