Leadership and Team Management
Olutola Bamidele
Sales Operations Manager
Shangisha Magodo Lagos,LA
Summary
Dynamic leader with a proven track record at Arnergy Solar Limited, excelling in client relationship management and sales operations. Spearheaded initiatives that significantly increased sales revenue and efficiency. Mentored teams for peak performance, blending market research expertise with exceptional interpersonal skills. Achieved consistent sales targets, underscoring a commitment to excellence and continuous improvement.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Sales Operations Manager
Arnergy Solar Limited
08.2022 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
Customer Experience Manager
Arnergy Solar Limited
07.2019 - 07.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Customer Care Advisor
Mallboxes Limited, Mall for Africa
Victoria Island, Lagos
04.2018 - 07.2019
- Developed strong rapport with customers, fostering loyalty and repeat business.
- Adapted communication style according to diverse clientele, providing personalized assistance that met individual preferences.
- Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.
- Exceeded performance metrics consistently, contributing to the team''s overall success.
- Managed high call volume while maintaining professional demeanor and excellent service quality.
- Streamlined communication for improved efficiency, leading to higher customer retention rates.
- Organized client records for easy access, ensuring accurate information was readily available when needed during interactions.
Customer Support Executive
Tech Mahindra Business Service Group (Airtel)
Abeokuta, Ogun State
10.2013 - 10.2017
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
Education
Bachelor of Science - Agricultural Economics And Farm Management
Olabisi Onabanjo University
Ogun State, Nigeria 01.2006 - 08.2011
Skills
Client relationship management
Sales operation
Market research
Sales team training
Pricing strategy
Sales leadership
Collaborative mindset
Sales process optimization
Pipeline management
Interests
Business Strategy & Market Trends
Fitness and Wellness
• Fitness: Regularly engage in weightlifting, running, and yoga to maintain physical and mental health.
• Wellness: Advocate for a healthy lifestyle, focusing on nutrition, mindfulness, and holistic well-being.
Timeline
Sales Operations Manager
Arnergy Solar Limited
08.2022 - Current
Customer Experience Manager
Arnergy Solar Limited
07.2019 - 07.2022
Customer Care Advisor
Mallboxes Limited, Mall for Africa
04.2018 - 07.2019
Customer Support Executive
Tech Mahindra Business Service Group (Airtel)
10.2013 - 10.2017
Bachelor of Science - Agricultural Economics And Farm Management
Olabisi Onabanjo University
01.2006 - 08.2011
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