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Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridOpen to relocation: Yes
Open To Work
Olusina Adebowale Agboola
Kano
Work Preference
Summary
Dynamic Customer Service Manager with extensive experience at Ecobank Nigeria Limited, excelling in branch operations management and service delivery optimization. Proven track record in personnel training and fraud prevention strategies, enhancing customer satisfaction and operational efficiency. Adept at conflict resolution and team collaboration, driving performance improvements across diverse banking environments.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Ecobank Nigeria Limited
06.2016 - Current
- Supervision of branch staff and bank property.
- Ensure timely & efficient service delivery to customers.
- Ensure effective implementation of bank wide policies with respect to branch.
- Ensure proper documentation of all transactions.
Cash Officer
Ecobank Nigeria Limited
02.2015 - 06.2016
- Efficient management of cash holding & vault administration.
- Service Excellence & Supervision of all tellers’ activities.
- Efficient crowd management in the banking hall.
- Authorize all cash transactions above tellers’ limit.
- Efficient & ATM uptime administration.
Customer Service Officer
Ecobank Nigeria Limited
02.2012 - 01.2015
- Opening of customers’ accounts, issue cheque books, verify signature on official documents and customer instruments.
- Ensure a fraud free and error free operating environment, with special reference to account opening and documentation.
- Ensure customer files are properly updated and filed, Initiate requests customer cheque.
- Processing of Verve, Visa Cards and master cards.
Fund Transfer and Zonal Clearing Officer
Ecobank Nigeria Limited
02.2011 - 01.2012
- Processing and booking of clearing cheques.
- Processing of inter & intra branch transactions.
- Purchase & sale of drafts.
- Processing and booking of investment.
- Proofs and reconciliation of accounts.
- Truncation of clearing cheques.
Regional Cash Management Officer
Legacy Oceanic Bank International PLC
01.2010 - 02.2011
- Regional vault administration.
- Evacuation & shipment of cash within & outside the Bank.
- Cash movement to and shipment from CBN.
- Cash in transit report & ensure branches vault limit as stipulated.
Cheque Book Processing Unit, Micr (Head office)
Legacy Oceanic Bank International PLC
04.2008 - 12.2009
- Allocation of cheques on CAMS.
- Encoding of cheque booklets and drafts.
- Mail desk and quality control of cheque.
Education
Post-Graduate Diploma - Human Resources Management
Chartered Institute of Human Resources Management
Lagos10-2025
M.Ed - Counselling Psychology (Assessment & Testing)
University of Ibadan
Oyo State01-2010
B.Ed - Guidance and Counselling
University of Ilorin
Kwara State02-2003
Senior Secondary Certificate Examination -
lbadan City Academy
Oyo State Nigeria01.1997
Skills
- Branch operations management
- Service delivery optimization
- Personnel training and development
- Interpersonal communication
- Team collaboration
- Time management
- Customer relationship management
- Policy implementation
- Fraud prevention strategies
- Workforce management
- Conflict resolution techniques
- Performance evaluations
- Product and service solutions
- Regulatory compliance
Personal Information
- Date of Birth: 10/26/79
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
Certification
- Chartered Institute of Human Resources Management, 2025
- Ecobank Advanced Officer Development Programme, 2019, 2022, 2025
- CIBN Professional Conduct & Ethics Certification, 2024
- Ecobank Service Manager Certification Programme (SMCP), 2018
- RBA Certification on Ecobank Customer Service Certification, 2015
- Oceanic Bank Nigeria Plc: Induction Program for intake, 2008 etc
Membership
- Associate Member -Chartered Institute of Human Resources Management (ACIHRM)
- Certified Personnel Manager (CPM)
References
References available upon request.
Timeline
Customer Service Manager
Ecobank Nigeria Limited
06.2016 - Current
Cash Officer
Ecobank Nigeria Limited
02.2015 - 06.2016
Customer Service Officer
Ecobank Nigeria Limited
02.2012 - 01.2015
Fund Transfer and Zonal Clearing Officer
Ecobank Nigeria Limited
02.2011 - 01.2012
Regional Cash Management Officer
Legacy Oceanic Bank International PLC
01.2010 - 02.2011
Cheque Book Processing Unit, Micr (Head office)
Legacy Oceanic Bank International PLC
04.2008 - 12.2009
Post-Graduate Diploma - Human Resources Management
Chartered Institute of Human Resources Management
M.Ed - Counselling Psychology (Assessment & Testing)
University of Ibadan
B.Ed - Guidance and Counselling
University of Ilorin
Senior Secondary Certificate Examination -
lbadan City Academy