OLUSHOLA ABORISHADE
Abuja,FCT
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Telesales Supervisor
Ulesson
Abuja, FCT
01.2021 - Current
- Meeting monthly team sales target.
- Provide training, help, and second voice to the sales advisors to help them achieve their targets
- Work with the Training Manager to ensure the success of trainees
- Maximized productivity by directing training and mentoring of each employee.
- Collaborated with upper management about ways to improve customer experience and increase sales.
- Engaged prospects and customers through trade shows, seminars and workshops.
- Generating market for the Organization.
- Motivate team members to meet and exceed targets
- Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager
- Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations
- Led team of 25 sales professionals bringing in over 5,million in monthly revenue
Program Officer/M&E Specialist
Change Manger International Network
Abuja, FCT
05.2018 - 03.2021
- Collaborated with finance department to budget and monitor program operations, ensuring sound fiscal and system management.
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
- Track and evaluate research on NSIP on N-power beneficiaries Execute the daily budget and account on the field while monitoring Analyze report of community-based organizations (CBOs) and data from the field
- Worked closely with trustees and grantees to develop goals, approaches, initiatives and evaluations of grants.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Generated reports detailing findings and recommendations.
Ticketing Specialist
Maxtivity
ABUJA, FCT
12.2016 - 04.2018
- Investigated complaints to define and correct weak areas.
- Input customer reservations, payment sources and contact details into Sabre system.
- Schedule center and facilities Maintain inventory of all redemption items
- Assist customers with planning and booking reservations Advise customers on best packages available
- Ensure customer satisfaction at all times Interact with clients to generate repeat and referral business
- Monitored service after sale and implemented quick and effective problem resolutions.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked independently with minimal supervision.
- Kept detailed records of daily activities through online customer database.
Telesales Officer/Customer Service Specialist/Content Writer
Jumia Nigeria
Lagos, Lagos
12.2013 - 09.2015
- Provide daily sales report and daily feedback.
- Generate sales leads
- Evaluate pages on the website and create content and key advantages of the products on the website Process orders for potential and existing customers
- Manage potential new business, on average with converting 86% of potential leads to customers Address any questions and customer-related complaints
- Handle customers concerns effectively and efficiently
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Provided information about available products and services, membership details, and purchase advantages.
- Opened new accounts and documented personal, demographic and payment information in system.
- Use telephones to reach out to customers and verify account information
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Science - Business Administration
University of Lagos
Lagos 11.2010 - 04.2015
High School Diploma -
Federal Government College
Kwali Abuja 12.2005 - 08.2008
Skills
Employee training
Negotiation
Complaint resolution
Sales and marketing
Staff Management
Certification
Monitoring, Evaluation, Accountability and Learning Comprehensive/ Ms Training Centre for Development Co-operation Arusha Tanzania September 2020
Timeline
Telesales Supervisor
Ulesson
01.2021 - Current
Monitoring, Evaluation, Accountability and Learning Comprehensive/ Ms Training Centre for Development Co-operation Arusha Tanzania September 2020
09-2020
Program Officer/M&E Specialist
Change Manger International Network
05.2018 - 03.2021
Ticketing Specialist
Maxtivity
12.2016 - 04.2018
Telesales Officer/Customer Service Specialist/Content Writer
Jumia Nigeria
12.2013 - 09.2015
Bachelor of Science - Business Administration
University of Lagos
11.2010 - 04.2015
High School Diploma -
Federal Government College
12.2005 - 08.2008