Microsoft Excel
Olusegun Junior Ekundayo
Operations Analyst
Lagos,Lagos
Summary
Skillful Operations analyst adeptly supporting system management and problem resolution to improve records management. Over 5 years of experience managing customer activity, addressing technical issues and maintaining system operations. Skillfully assessed operational procedures, providing hands-on experience analyzing records and investigating complex troubleshooting issues. Accomplished expert navigating latest compliance regulations and service-level agreements, maintaining strict compliance with updated standards.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Operations Analyst
Opay Digital Services
Ikeja, Lagos
01.2020 - Current
- Designed plans to improve operations, suggested changes to systems for overall organization and managed over 300 business developers.
- Generated reports of findings to help management with making key decisions.
- Supported supervisor and associated team members (of about 24 State managers) to maintain system functionality.
- Assessed and modified operational procedures and tools to achieve optimum quality control.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Administrative Manager
Prev Nigeria Lim.
Ikorodu, Lagos
10.2014 - 12.2019
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Monitored and evaluated personnel performance of 35 staff members to complete annual reviews, recommend advancement or address productivity concerns.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Mathematics Teacher
Genius High School
Lagos, Lagos
04.2012 - 08.2014
- Provided meaningful math instruction to improve math skills of children.
- Prepared and implemented lesson plans covering required course topics.
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Led interesting and diverse group activities to engage students in course material.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
Education
Post Graduate Diploma - Maritime Studies
University of Lagos
Lagos, Nigeria 03.2017 - 09.2018
Bachelor of Science - Statistics
University of Ibadan
Ibadan, Nigeria 09.2007 - 11.2011
GCE - Mathematics
University of Cambridge
England 10.2003 - 11.2004
High School Diploma -
Beautiful Gate Secondary School
Lagos, Nigeria 09.1996 - 07.2002
Skills
Reporting abilities
Data analysis
Process updates
Forecasting skills
Trend modeling
Cross-functional teamwork
Microsoft Word
Software
SPSS
Python
SQL
Certification
IBM - Introduction to data science
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Analyst
Opay Digital Services
01.2020 - Current
IBM - Introduction to data science
07-2018
Post Graduate Diploma - Maritime Studies
University of Lagos
03.2017 - 09.2018
Administrative Manager
Prev Nigeria Lim.
10.2014 - 12.2019
Mathematics Teacher
Genius High School
04.2012 - 08.2014
Bachelor of Science - Statistics
University of Ibadan
09.2007 - 11.2011
GCE - Mathematics
University of Cambridge
10.2003 - 11.2004
High School Diploma -
Beautiful Gate Secondary School
09.1996 - 07.2002