Olusegun Opoola
IT Specialist
SANGOTEDO, LAGOS
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
Work History
IT Specialist
Newcross Exploration And Production Ltd
Victoria Island, Lagos, Nigeria
02.2015 - Current
- Daily optimized network performance through regular monitoring and maintenance.
- Managed over 200 hardware and software inventory, ensuring timely updates and replacements as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices
IT Services Support Specialist
SLOT ENGINEERING LTD
Port Harcourt, Rivers State, Nigeria
01.2006 - 01.2015
- Monitored network performance, identifying areas for improvement and implementing necessary optimizations.
- Enhanced system efficiency by troubleshooting and resolving technical issues for end users.
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
- Facilitated smooth technology transitions during office relocations or mergers, ensuring minimal disruption to daily operations.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Managed IT inventory of over 200, ensuring all equipment were properly maintained and accounted for.
- Diagnosed and troubleshot hardware, software and network issues.
Education
MBA - MBA
National Open University of Nigeria
Port Harcourt, Rivers State, Nigeria 02.2016 - 12.2017
Master of Science - Information Management Technology
Federal University of Technology, Owerri
Owerri, Imo State 03.2010 - 06.2015
Skills
Network Administration
Troubleshooting
Application installations
IT Troubleshooting
IT risk management
Cybersecurity Expertise
ITIL Framework
Project Implementation
IT service management
User Support
Accomplishments
- Completed intensive training in Cybersecurity and accomplished Certified in Cybersecurity from ISC2, May 2024
- Completed intensive training in Cybersecurity and accomplished Google Cybersecurity Certificate, Coursera , October 2024
- Completed intensive training in Google and accomplished Google AI Essential Certificate of Completion, Coursera , October 2024
- Attended training on Certified ISO 27032 Security Lead Manager, September 2024
Affiliations
- Project Management Institute
Member ID: 4598561
- Computer Professionals (Registration Council of Nigeria)- CPN
Member ID: 005381/2018
- International Information System Security Certification Consortium (ISC2). ISC2 Member ID: 2111019
Certification
Google Cybersecurity Certificate, Coursera, 2024
Timeline
Google Cybersecurity Certificate, Coursera, 2024
10-2024
Certified in Cybersecurity (CC) -ISC2
05-2024
Project Management Professional (PMP)
04-2023
MBA - MBA
National Open University of Nigeria
02.2016 - 12.2017
IT Specialist
Newcross Exploration And Production Ltd
02.2015 - Current
ITIL
05-2013
Master of Science - Information Management Technology
Federal University of Technology, Owerri
03.2010 - 06.2015
IT Services Support Specialist
SLOT ENGINEERING LTD
01.2006 - 01.2015
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