OLUSEGUN LAWAL
Lagos,Nigeria
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Virtual Assistant
MyFreedomVAs
Illinios, United State
09 2023 - 01 2025
- Enhanced productivity with effective calendar management.
- Kept files organized and up-to-date for accurate record-keeping purposes.
- Maintained client confidentiality by adhering strictly to data protection laws and company policies.
- Managed social media accounts; improved brand visibility.
- Provided administrative support to team of 10, ensuring smooth operations.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Consistently demonstrated strong skills in invoicing, bookkeeping and credit control.
- Ensured timely completion of tasks through vigilant follow-ups with team members.
- Streamlined communication by managing emails and scheduling meetings.
- Managed databases to ensure accurate record keeping.
- Provided excellent customer service via telephone and email interactions thereby boosting customer satisfaction levels.
- Completed errands on behalf of executives; maximized their focus on strategic tasks.
- Prepared detailed reports using MS Office Suite for informed decision making by superiors.
- Completed errands on behalf of executives; maximized their focus on strategic tasks.
- Liaised with clients, enhancing customer service standards.
Child Protection Social Worker
GLOBAL SUPPORT FOR KIDS INITIATIVE
Abeokuta, Nigeria
03.2021 - 03.2023
- Child
- Protection Officer
- Completed comprehensive assessment of families to identify needs and develop treatment plans
- Develop plan to strengthen family units
- Collaborated with schools, law enforcement and other community resources to gather information.
- Managed over 30 children is street situation on daily basis
- Advocated effectively for rights and needs of children within legal system.
- Collaborated closely with mental health professionals to identify appropriate treatment options for children in need.
- Improved child safety by conducting thorough home assessments.
- Achieved higher reporting standards by maintaining detailed records of each case.
- Enhanced community awareness with regular educational workshops on child rights and protection.
- Worked diligently under strict confidentiality guidelines; respected privacy of clients at all times.
- Facilitated therapeutic sessions for healing and emotional growth of affected children.
- Provided timely crisis intervention to ensure immediate safety of at-risk children.
- Maintained detailed child case files, ensuring consistent knowledge and understanding of their situations.
- Collaborated with officials to prepare required legal documentation for court proceedings.
- Ensured prompt resolution of cases by liaising effectively with relevant authorities.
- Connected families with suitable resources to alleviate stressful situations at home.
Sales Marketer
BECKYWREN'S WORLD
Abeokuta, Nigeria
03.2016 - 03.2018
- Facilitate growth and increasing income with help of good marketing skills
- Work collaboratively with team in marketing of brand and putting it in light
- Increased company's income by huge margin
- Ensured high levels of customer service, fostering long-term client relationships.
- Exceeded sales targets by implementing creative marketing strategies.
- Developed fruitful relationships with clients for increased brand loyalty.
- Utilized social media channels effectively for maximum reach and impact on target audience.
Customer Service Representative
FAB
Lagos, Nigeria
04.2015 - 12.2015
- JUICE AND SMOOTHIE BAR — Sales person
- Good customer relationship
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Increased sales by 40%
Education
Bachelor of Science - Mass Communication
Crescent University
09/2023 -
Higher national diploma - MASS COMMUNICATION
Moshood Abiola Polytechnic
JANUARY.2020
High School Diploma - MASS COMMUNICATION
Moshood Abiola Polytechnic
NOVEMBER.2014
Skills
- Communications strategies
- Good leadership
- Safety assessment
- Community outreach
- Google Workspace
- Time management
- Team building
- Programme development
- Public relations
Accomplishments
- DOCUMENTARY PRODUCTION — As a skillful videographer I facilitated the production of the Documentary that talks about-the dilemma of children living in street situations
- The documentary which was tagged “stories from the street” was centered on enlightening the public on the dilemma children on the street are facing within the society they dwell in
- This has been my most successful project amongst numerous that I have embarked on and self fulfilling.
Languages
English
Fluent
Certification
- HIPAA (Health Insurance Portability And Accountability Act)
- MyFreedom Virtual Assistant Training Certification
Timeline
Child Protection Social Worker
GLOBAL SUPPORT FOR KIDS INITIATIVE
03.2021 - 03.2023
Sales Marketer
BECKYWREN'S WORLD
03.2016 - 03.2018
Customer Service Representative
FAB
04.2015 - 12.2015
Virtual Assistant
MyFreedomVAs
09 2023 - 01 2025
Bachelor of Science - Mass Communication
Crescent University
09/2023 -
Higher national diploma - MASS COMMUNICATION
Moshood Abiola Polytechnic
High School Diploma - MASS COMMUNICATION
Moshood Abiola Polytechnic
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