Olumuyiwa John Orukotan
Collection Specialist
Lagos,Lagos
Summary
Dedicated Collection Specialist with 6 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Collections Manager
MORE JAY TECHNICAL SERVICES NIG.LTD.
Lagos, Nigeria
04.2022 - Current
- Successfully delivered on tasks within tight deadlines.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
Collections Manager
Teemax Technical Service
Lagos, Nigeria
05.2022 - 03.2023
- Designed digital and print materials to engage audiences.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
- Maintained professional tone when corresponding by phone or email.
- Adapted payment plans to suit individual financial situations.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Addressed and resolved customer disputes to support favourable collection rates.
- Maintained up-to-date collection of files relating to caseload.
- Investigated cases of debt to uncover details of debtors.
- Worked in call-centre environment handling high-volume outbound calls to meet and exceed daily quotas.
- Enforced rules governing customers' debt repayment.
Collection Team Leader
Emtil Solution Nigeria Limited
Lagos, Nigeria
12.2020 - 04.2022
- Established and maintained effective communication and collection procedures with team members to resolved delinquency.
- Coached and and Developed collection team to meet up with company target.
- Setting target and Reviewing collectors performances.
- Balanced workloads amongst team in order to help eliminate past due loan.
- Delegated and supervised collection work undertaken, making sure collectors are working efficiently and effectively.
Debt Collection Agent
Emtil Solution Nigeria Limited.
Lagos, Nigeria
09.2018 - 12.2020
- Enforced rules governing customers' debt repayment.
- Created solutions to overcome obstacles impacting customers' ability to repay debt.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Offered debtors assistance with payment planning.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Adapted payment plans to suit individual financial situations.
- Communicated with customers diplomatically and respectfully.
- Maintained professional tone when corresponding by phone or email.
- Conducted investigations to trace and locate debtors.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered tailored assistance to customers with disabilities.
- Increased customer satisfaction by resolving issues.
Education
Bachelor Of Science - Biochemistry
Ambrose Alli University, Ekpoma.
Ekpoma, Edo State, Nigeria. 09.2012 - 09.2016
Skills
Customer Service
Debt recovery
Employee management
Conflict Resolution
Data interpretation
Staff training
Excel proficiency
Communication Skills
Negotiation
Learning Language
Writing
Additional Information
MORE JAY TECHNICAL SERVICES NIG.LTD
Supervisor; Omodaratan Femi
omodaratanfemi@gmail.com
EMTIL SOLUTION NIGERIA LIMITED
Human Resources Manager
Jospeh Chigbo Ikem
+2348165867407
Work Preference
Work Type
Contract WorkPart TimeFull TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionFlexible work hoursTeam Building / Company RetreatsPersonal development programsTimeline
Collections Manager
Teemax Technical Service
05.2022 - 03.2023
Collections Manager
MORE JAY TECHNICAL SERVICES NIG.LTD.
04.2022 - Current
Collection Team Leader
Emtil Solution Nigeria Limited
12.2020 - 04.2022
Debt Collection Agent
Emtil Solution Nigeria Limited.
09.2018 - 12.2020
Bachelor Of Science - Biochemistry
Ambrose Alli University, Ekpoma.
09.2012 - 09.2016