Olumuyiwa ALAMU
Lagos,Nigeria
Summary
Result-oriented IT Associate with over 16 years professional experience in the Information and Technology Industry which includes Hardware, Software, IT Operations, system administration, Service Delivery, ERP management, system support, planning and performance, technical analysis and Reporting, service level agreement (SLA) etc. Known for combining technical expertise with a strategic mindset to deliver innovative solutions that meet business objectives with a Strong team player that possess excellent communication skill and ability to multitask. Engaged internal and external stakeholders successfully in a multi-cultural setting.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Service Design and Incident Management (Associate)
Tropical General Investments Nigeria Limited
Lagos
12.2023 - 01.2025
- Responsible for the Collaboration with stakeholders and end users to understand business requirements which will help to define service offerings, Design IT services and service level agreements (SLAs) that align with business objectives and user needs
- Identify and document service dependencies, risks, and performance metrics
- Participating in incident response activities to minimize the impact of service disruptions, investigate root causes of incidents, implement corrective actions to prevent recurrence and communicate with stakeholders and provide regular updates on incident resolution progress
- Conducted a comprehensive assessment of the existing IT service catalog, including user feedback, service performance metrics, and business requirements within three months of my engagement which eventually leads to reduction is users' escalation on the Management Engine reporting tool
- Collaborated closely with stakeholders from various business units to understand their service needs, pain points, and priorities
- Enlisted to the committee that redesigned the IT service catalog to better align with business objectives and user expectations
- Encouraged a streamlined service request workflows and approval processes, eliminating bottlenecks and reducing service delivery time
- Developed and delivered training sessions with the help of power point to educate users and IT staff on the updated service catalog
- Implemented metrics and feedback mechanisms to monitor user satisfaction, service performance, and adherence to SLAs
- The redesigned service catalog resulted in a 20% increase in user satisfaction scores, as measured through post-service surveys
- Save above N20,000,000 from proper asset management by tracking asset and providing periodic maintenance on the asset
Information Technology Administrator
OK-Foods Nigeria Limited
Lagos
10.2014 - 12.2023
- Company Overview: OLAM GROUP COMPANY
- Design, implement, and maintain Local Area Network, Wide Area Network, Configuration of routers, switches, firewalls, and other network devices
- Monitor network performance, SLA violation, network availability, application server availability, troubleshooting of connectivity issues, administer user accounts, permissions, access control, install, configure and update software application across the organization
- OLAM GROUP COMPANY
- Conducted a thorough assessment of the organization's existing cybersecurity posture, including risk assessments, vulnerability scans, and compliance audits
- Collaborated with stakeholders across departments to understand their cybersecurity needs, concerns, and priorities
- Implemented technical controls, policies, and procedures along with the security department to mitigate identified risks and enhance security posture
- Established continuous monitoring mechanisms and software to detect and respond to security incidents in real-time
- Conducted training sessions and awareness campaigns for employees to educate them about security best practices
- Established metrics and key performance indicators (KPIs) to measure the effectiveness of all the strategy and also generated regular reports for management review
- The implemented metrics and strategy led to a 30% reduction in security incidents
Network Support Officer
PZ Cussons Nigeria Plc
Ilupeju
03.2011 - 09.2014
- Providing technical support and maintenance for my organization's computer networks which includes network Maintenance and Troubleshooting, Network Configuration and Optimization, User Support and Training, Network Monitoring and Reporting, Collaboration with users/stakeholders and frequent Communication
- Monitored network performance and troubleshoot issues related to connectivity, bandwidth, and latency
- Conducted regular maintenance activities, including firmware updates, patch management, and system backups
- Configured and optimized network devices, such as routers, switches, firewalls, and access points
- Provided technical support to end-users for network-related issues
- Offered training and guidance to users on network best practices
- Created several documentation and knowledge base articles to assist users in troubleshooting common network issues
- Generated a weekly report and analyzed network data to identify trends, anomalies, and areas for improvement
Information Technology Technician
WM-Integrated Solutions Limited
Ikeja
06.2010 - 01.2011
- Local support for users using LAN, provision of Local Area Network for new users
- Crimping of 200 pcs of one (1) meter patch cord in 2 days
- Re-structuring of 20 user cybercafé with a neat trucking
- Cable management of Ecobank Data Centre rack
- Installation of Cisco wireless access point to multiple offices to extend network
- Re-termination of jack module with punch down tools
- Testing of network continuity with Lan tester
Computer Instructor
Nigerian Army School of Military Police
Bassawa, Nigeria
02.2009 - 02.2010
- Teaching of Military officers and Soldiers
- Setting up a computer laboratory for Military officers
- Setting up a fresh cyber café for officer assignment need
- Microsoft Office suits lesson to all soldiers and their children
- Computer Repair and Maintenance
- Desktop Publishing Lesson
Industrial Training Student
Toptech Engineering Limited
Gbagada
05.2007 - 10.2007
- Structured LAN Cabling
- Cable crimping
- Cable management
Education
Masters' Degree - Information technology
National Open University
01.2022 - 12.2022
Bachelors' Degree - Computer Science
Ladoke Akintola University of Technology
Ogbomoso, Oyo 01.2008 - 12.2008
Skills
- System Administrator
- Service Delivery
- System Support
- Health and Safety
- Operation and Maintenance
- Leadership skill
- Microsoft office tools (365)
- Network Infrastructure
- Project Management
Certification
- ITIL V3 Certification, 2019
- Cisco Certified Network Associate (CCNA), 2016
- Cyber Security Essentials, 2024
- ISO 27001:2022 (Certification in view), 2025
Accomplishments
▪ DILIGENCE AWARD- Nigeria Army School of Military Police. 2010
▪ SPARK AWARD- Sales OTIF Project OK-Foods Nigeria Limited. 2019
▪ OUTSTANDING PERFORMANCE - Olam Information Technology. 2020
▪ CUSTOMER EXCELLENCEAWARD- Olam Information Technology. 2021
▪ Unsung Hero – Creativity Award by TGI Group 2024
Custom
- Leveraging Ecosystem Thinking for Effective Leadership in the Workplace
- Fire Prevention and Fire Fighting Techniques
- Emotional intelligence and conflict resolution
- Crisis management and change management training.
- Excellent grooming standards.
- Flexibility to respond to a variety of work situations.
TRAINING
- Trained on Anti-Bribery and Corruption Profiler (2020)
- Trained on Internal Control Concepts (2020)
- Trained on Computer Security and Hacking Prevention Methods
- Trained on e-Health
- Trained on Fire Safety and First Aid administration
Timeline
Service Design and Incident Management (Associate)
Tropical General Investments Nigeria Limited
12.2023 - 01.2025
Masters' Degree - Information technology
National Open University
01.2022 - 12.2022
Information Technology Administrator
OK-Foods Nigeria Limited
10.2014 - 12.2023
Network Support Officer
PZ Cussons Nigeria Plc
03.2011 - 09.2014
Information Technology Technician
WM-Integrated Solutions Limited
06.2010 - 01.2011
Computer Instructor
Nigerian Army School of Military Police
02.2009 - 02.2010
Bachelors' Degree - Computer Science
Ladoke Akintola University of Technology
01.2008 - 12.2008
Industrial Training Student
Toptech Engineering Limited
05.2007 - 10.2007
- ITIL V3 Certification, 2019
- Cisco Certified Network Associate (CCNA), 2016
- Cyber Security Essentials, 2024
- ISO 27001:2022 (Certification in view), 2025
Similar Profiles
Ifeanyi Jedidiah EmenikeIfeanyi Jedidiah Emenike
CREDITORS SUPERVISOR at Shoprite Nigeria Retail Supermarkets Nigeria LimitedCREDITORS SUPERVISOR at Shoprite Nigeria Retail Supermarkets Nigeria Limited
GBENGA AIYEJUTOGBENGA AIYEJUTO
Customer Service at First Bank of Nigeria plc, Whytecleon Nigeria LimitedCustomer Service at First Bank of Nigeria plc, Whytecleon Nigeria Limited
Mene BaabelMene Baabel
Head Operations/ Field Coordinator at Basic Nigeria Technology Ltd. Client: Shell Development Company Nigeria LimitedHead Operations/ Field Coordinator at Basic Nigeria Technology Ltd. Client: Shell Development Company Nigeria Limited