OLUMIDE EMMANUEL ADEEKO
Lagos,Lagos State
Summary
A highly motivated and skilled individual, recently graduated with a degree in Sociology, seeking an entry-level position within a dynamic organization. I am eager to leverage my strong interpersonal skills, multitasking abilities, and analytical insights gained from my studies to contribute to the growth of the Company. My commitment to learning and growth, coupled with my dedication to delivering exceptional results, makes me a valuable asset to any team. I am confident that my enthusiasm and strong work ethic will allow me to excel in a fast-paced environment and contribute meaningfully to the company's success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
Mother and Child Hospital
Ondo State, Nigeria
09.2022 - 08.2024
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Supervisor of Operations
De-green Exclusive Limited
Lagos State, Nigeria
01.2021 - 08.2022
- Managed inventory levels and stock control for a wide range of products
- Oversaw daily operations of the store, including receiving, storing, and dispatching goods
- Supervised a team of store assistants, ensuring efficient and accurate order fulfillment
- Maintained accurate records of inventory, stock movements, and sales transactions
- Developed and implemented procedures to optimize store efficiency and minimize waste.
Customer Service Representative
OPay
Ibadan, Oyo State
12.2019 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Orphanage Volunteer
Heritage Orphanage Homes
Ondo State, Nigeria
08.2018 - 12.2019
- Encouraged social integration among orphans by organizing peer-group activities aimed at fostering lasting friendships.
- Promoted a positive atmosphere within the orphanage by organizing recreational activities and group outings.
- Established trust-based relationships with orphans, leading to improved mental health outcomes.
- Maintained open communication channels between staff members, resulting in improved teamwork and operational efficiency.
- Provided prompt medical attention when needed, liaising with healthcare providers on behalf of the children.
- Assisted in managing daily care needs of orphans, including meal preparation, hygiene, and health monitoring
Environmental Health and Safety Security Officer
Mobil Oil Nigeria
Lagos, Nigeria
12.2017 - 08.2018
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Implemented effective safety training programs, fostering a strong safety culture among employees.
- Championed behavioral-based safety programs, focusing on proactive reporting of near-misses and unsafe conditions to prevent accidents before they occur.
- Enhanced environmental compliance, implementing waste reduction initiatives and recycling programs.
Graduate Teaching Assistant (National Youth Service Corps)
Government Science Secondary School (GSSS)
Kantoma, Suleja, Niger State
02.2017 - 12.2017
- Instructed students in Civic Education and Social Studies through lectures, discussions, and demonstrations
- Developed lesson plans and teaching materials to engage students and enhance their learning experience
- Assessed student progress and provided feedback on their academic performance
- Collaborated with other teachers to foster a positive and productive learning environment
- Participated in school events and activities to promote student engagement and development.
Education
Bachelor of Science - Sociology
Ekiti State University (EKSU)
Ado-Ekiti, Ekiti State09.2016
West African Senior Secondary School Certificate - Commercial
Community High School, Igburowo
Ondo State, Ondo State06.2009
Skills
Microsoft Office Suite
Production
Communication
Teamwork
Problem-Solving
Time Management
Adaptability
Digital Marketing
Entrepreneurial Skills
Customer Service
Project Management
Occupational Health
Multitasking Abilities
Data Entry
Patience and understanding
Nonprofit experience
Child Safety
Emotional Support
Physical Fitness
First Aid Training
Childcare expertise
Incident Reporting
Security Guard License
General security
Patient confidentiality
Appointment Scheduling
Call center experience
Medical billing knowledge
Stress Tolerance
Team Development
Languages
English
Native language
English
Proficient
C2
Certification
- Certificate of Merit, Health Club-CDS
- CPCT/A - Patient Care Technician/Assistant
- Sales Essentials Certificate
- EHS - Environmental Health and Safety Professional
Timeline
Healthcare Customer Service Representative
Mother and Child Hospital
09.2022 - 08.2024
Supervisor of Operations
De-green Exclusive Limited
01.2021 - 08.2022
Customer Service Representative
OPay
12.2019 - 12.2020
Orphanage Volunteer
Heritage Orphanage Homes
08.2018 - 12.2019
Environmental Health and Safety Security Officer
Mobil Oil Nigeria
12.2017 - 08.2018
Graduate Teaching Assistant (National Youth Service Corps)
Government Science Secondary School (GSSS)
02.2017 - 12.2017
Bachelor of Science - Sociology
Ekiti State University (EKSU)
West African Senior Secondary School Certificate - Commercial
Community High School, Igburowo