Jira
Olumide Ojo
Aspiring Product Manager
Lagos,Nigeria
Summary
Aspiring Product Manager with over 5 years of experience in strategy consulting and customer service operations, with a proven track record of developing and implementing growth-oriented strategies, optimizing business processes, and enhancing customer experiences. Skilled in data-driven decision-making, market analysis, and cross-functional team collaboration. Seeking to leverage expertise in strategy development and business analysis to develop customer-centric solutions to drive product success for a forward-thinking organization.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
7
7
Certifications
Work History
Strategy & Business Design Consultant
Deloitte & Touche
07.2022 - Current
- Co-developed and mapped 373 KPIs to strategic business areas for a major downstream oil & gas client, optimizing operations and driving business transformation.
- Conducted a commercial feasibility study for a $5M CNG expansion project, providing actionable insights for investment decisions.
- Assisted in developing a 5-year corporate strategy for a leading capital market group, guiding future growth and operational efficiency.
- Evaluated over 2,000 business plans for a pan-African boot camp, aiding the selection of ventures for a $100M+ investment initiative.
Customer Service Operations Lead
Guaranty Trust Bank
Osun, Nigeria
03.2019 - 07.2022
- Led process improvements, resulting in 12.5% increase in external audit ratings and contributing to 97.22% Operational Performance Review score.
- Developed and implemented improved customer grievance resolution system, increasing customer satisfaction by 30%.
- Analyzed automated risk rating issues and presented recommendations, enhancing risk automation and reducing audit exceptions.
- Collaborated with internal teams to expedite complaint resolution and used customer feedback to drive product and service enhancements.
Education
MBA - Business Administration And Management
Obafemi Awolowo Univeristy
Ile-Ife, Osun State, Nigeria 09.2020 - 12.2024
Bachelor of Science - Biochemistry
University of Ilorin
Ilorin, Kwara State, Nigeria 10.2012 - 09.2016
Skills
- Product Strategy Development
- Market and User Research
- Product Roadmapping and Planning
- Agile Methodologies
- Data-Driven Decision Making
- Cross-Functional Team Leadership
- Customer Feedback Analysis
- User Experience (UX) Design
- Business Analysis
- Excellent Presentation and Communication Skills
- Problem-Solving and Critical Thinking
- Design Thinking
- Negotiation and Prioritization
Websites
Software
Confluence
Miro
Excel
Figma
Slack
G-Suite
Zoom
Notion
Languages
English
Native language
Certification
Product Management (Univelcity)
Interests
Innovation & Technology
Entrepreneurship
Projects
Micro Guard
“MicroGuard, a digital platform offering affordable insurance products tailored to underserved communities in Nigeria, protecting them against risks such as healthcare expenses and property damage.
Key Roles
- Developed shell deck for capstone project and managed product team to ensure capstone project was completed as and at when due
- Conducted industry analysis to identify competitors in the Nigerian microisnurance market
- Identified target customers for Micro Guard
- Conducted competitor analysis
- Coordinated product feature analysis
- Performed SWOT Analysis for Micro Guard
- Coordinated user persona development, empathy map development and user journey map design exercise
- Developed value proposition for Micro Guard
- Coordinated feature prioritization and MVP definition exercise
- Contributed to epics and user stories development
- Designed product roadmap, user flows and wireframes
- Contributed to product Go-To-Market strategy development
Timeline
Product Management (Univelcity)
07-2024
Become a Product Manger| Learn the Skills & Get the Job (Udemy)
07-2024
Complete Introduction to Business Data Analysis (Udemy)
05-2024
Product Management Basis Certification (Pendo)
11-2023
Foundations of User Experience (UX) Design (Google)
11-2023
Business Analysis (Hibreed Inc)
03-2023
Strategy & Business Design Consultant
Deloitte & Touche
07.2022 - Current
User Experience Design Fundamentals (Udemy)
11-2021
MBA - Business Administration And Management
Obafemi Awolowo Univeristy
09.2020 - 12.2024
Customer Service Operations Lead
Guaranty Trust Bank
03.2019 - 07.2022
Bachelor of Science - Biochemistry
University of Ilorin
10.2012 - 09.2016
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