Branch Operations Manager managing loans, savings, and investment portfolios while keeping branch activity aligned with daily control and service standards. Oversees ATM uptime maintenance and e-banking transactions, including enrolling customers in e-banking, and dispute resolution to keep customer channels functioning smoothly. Supports accurate financial records and reporting across front-office and back-office activity.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Wise Choice Financial Services Ltd.
Ado Ekiti
02.2021 - 11.2024
Review 35-50 customer accounts monthly to support loans, savings, and investment portfolio service.
Developed and implemented business strategies to grow sales, strengthen profit performance, and expand market opportunities.
Prepared budgets, forecasts, and projections to guide financial planning and support day-to-day decision-making.
Maintained relationships with existing customers while building new business through consistent follow-up and service.
Developed corporate policies and procedures to improve consistency, compliance, and operational discipline.
Head, Cash and Tellering Operations
United Bank for Africa (UBA) Plc.
Ibadan
05.2011 - 12.2019
Tracked daily ATM uptime 95-98%% to support service continuity and timely issue escalation.
Monitored ATM performance, documented outages, and prepared operational reports for management review.
Resolved ATM transaction disputes while maintaining compliance with company policies and relevant regulations.
Provided prompt technical support for customers and guided migration to e-banking channels.
Education
Bachelor of Science - Accounting and Finance
National Open University Of Nigeria
05-2024
National Diploma - Accounting
The Federal Polytechnic Ede
Osun State
05-2007
West Africa Certificate Examination - undefined
Bishop Philips Academy
Ibadan
05-2001
National Examination Council - undefined
05-2002
Certificate in Data Processing - undefined
DERIL Computer Academy
Ibadan
05-2003
Skills
Branch operations management
Loan processing
Savings account administration
ATM operations
E-banking support
Investment portfolio management
Transaction dispute resolution
Financial recordkeeping
Financial statement preparation
Cash handling
Academic Work
Effectiveness of Fiscal and Monetary Policies in controlling inflation in Nigerian Economy., 11/2007
Impact Of Treasury Single Account on Nigerian Economy As a Whole (TSA – Impact on Govt. revenue and employment).