OLUKOYA ABAYOMI
IT Manager
Ikorodu,Lagos
Summary
Versatile IT Manager with several years of experience applying process, problem solving, people and technical skills to improve individual, team, and organizational performance. Designing, developing, implementing/deploying technical infrastructure/equipment and applications in Organizations for process efficiency. A dedicated leader able to manage complex IT projects and cross-functional teams of IT professionals. Instrumental IT Professional bringing over Eight(8) years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
14
14
Certifications
11
11
years of post-secondary education
8
8
years of professional experience
Work History
IT MANAGER
URAGA REAL ESTATE (A member of the Honeywell Group)
Ikoyi, Lagos
07.2017 - Current
- Developed and monitored IT Budget yearly to ensure increased revenue based on established reviews performed from time to time.
- Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements while ensuring compliance.
- Support procurement department to ensure procurement unit procures based on approved and agreed standards.
- Evaluated functionality of systems and ascertain needs to ensure that facilities meet user or project requirements with accurate reporting of all devices logs and system performance.
- Ensured adequate Server Administration (Users and Computers), Email creation and management (O365, Microsoft Azure, EM+S3) Providing user training, support, advice and feedback on new applications and solutions.
- Tested and modified systems to ensure operational reliability.
- Implemented and managed security/integrity and backup procedures; scheduling upgrades when required.
- Designed maintenance procedures and put them into operation while keeping up to date with new technology.
- Manage of all booking and reservation platforms including departmental software in terms of Upgrade, edits, security, control and back up ERP planning, implementation, and management.
- Network Infrastructure Management, Systems Audit, Hardware and software repairs and support.
- Audio Visual system support and CCTV management.
- Supported marketing department to ensure Web management and digital media support.
- Vendor Management and contract review support.
- IT Team supervision Data Privacy Policy implementation and Management.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Built, customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Coordinated ongoing technical training and personal development classes for staff members.
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Installed and managed audiovisual equipment.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Wrote policy, procedure and manuals governing internal IT use.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Coordinated projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
IT MANAGER
FINCHGLOW GROUP (FCM TRAVELS SOLUTIONS)
Ikoyi, Lagos
05.2016 - 07.2017
- Managing Application Servers (Microsoft Windows Server 2012 R2) and Troubleshooting Computer systems issues and resolving them.
- Managing all IT Infrastructures in all branches/location Training users on new applications and solutions.
- Email creation and management; Managing Users and computers on Active directory.
- Network Infrastructure Management Hardware and software repairs and support.
- Update performed for increased efficiency with adequate maintenance and implementation of new solutions for increased productivity.
- Timely Report to CEO (management) with updates and advise on all needed changes and new projects based on analysis.
- Manage social media platforms and support company's website.
- Troubleshoot network issues and Monitor network Infrastructure.
IT SYSTEMS ANALYST
FIRSTCITY MONUMENT BANK (FCMB) by COMPUTER WAREHOUSE GROUP (CWG)
Marina, Lagos
04.2015 - 05.2016
- Troubleshooting Computer systems issues; Examine and evaluate all systems.
- Managing Users and computers on Active directory; Liaise with users to track additional requirements, features, and Network Management.
- Train users on new operation systems and provide support ensuring increase user experience to increase user turn around time by 20%
- Ensure deadline and budget requirements are met.
- Routine maintenance performed
- Collaborate with IT team and developers to manage/update new systems, conduct Hardware and software repairs and support.
- Improved IT system performance by adding new features and infrastructure
IT SYSTEMS ANALYST
TRANTER IT INFRASTRUCTURE SERVICES LIMITED
Anthony , Lagos
01.2014 - 04.2015
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Design and develop new systems by choosing and configuring hardware and software.
- Devise ways to add new functionality to existing computer systems.
- Set up new users' accounts and profiles and deal with password issues.
- Boosted information sharing by enhancing interfaces between computer systems.
- Provided client support on system operation and troubleshooting.
- Delivered in-depth end-user application training, imparting knowledge of best practices for protecting data and minimizing errors.
- Detail-oriented Systems Analyst with 3 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
- Resolved malfunctions with systems and programs through troubleshooting.
- Enhanced and reconstructed computer systems resulting in 30% increased efficiency for business end-users.
- Evaluated and adopted new technologies to address changing industry needs.
- Gathered requirements and performed gap analysis through design workshops with users.
- Oversaw installation of software programs and hardware systems to meet standard requirements.
MTN CUSTOMER SUPPORT OFFICER
GROWTH IN-VALUE ALLIANCE
Victoria Island , Lagos
09.2013 - 12.2013
- Managed Subscriber Identification Module (SIM) Validation process.
- Complete all Customer population and Data Cleaning.
- Customer Support, Issue resolution and Escalations.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Completed daily call log10% faster beyond daily targets.
MATHEMATICS TEACHER
EDE MUSLIM GRAMMAR SCHOOL
Ede, Osun
07.2012 - 06.2013
- Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Proctored exams for 120 students to promote educational growth.
- Provided meaningful math instruction to improve math skills of children.
- Worked with administrators on behavioral issues to support needs of all students.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Administered assessments and standardized tests to evaluate student progress.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Led interesting and diverse group activities to engage students in course material.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
Education
Bachelor of Applied Science in Information Technology - Pure & Applied Mathematics
Ladoke Akintola University Of Technology
Ogbomoso 08.2006 - 01.2011
Secondary School Certificate -
Obokun High School, Ilesa, Osun State.
Ilesa 06.1995 - 11.2001
Skills
Management and leadership
Certification
Information Technology Infrastructure Library (ITIL V4)
Volunteer
- Millennium Development Goals (MDGs)
- National Emergency Management Agency (NEMA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
To be provided on request.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
IT MANAGER
URAGA REAL ESTATE (A member of the Honeywell Group)
07.2017 - Current
IT MANAGER
FINCHGLOW GROUP (FCM TRAVELS SOLUTIONS)
05.2016 - 07.2017
IT SYSTEMS ANALYST
FIRSTCITY MONUMENT BANK (FCMB) by COMPUTER WAREHOUSE GROUP (CWG)
04.2015 - 05.2016
IT SYSTEMS ANALYST
TRANTER IT INFRASTRUCTURE SERVICES LIMITED
01.2014 - 04.2015
MTN CUSTOMER SUPPORT OFFICER
GROWTH IN-VALUE ALLIANCE
09.2013 - 12.2013
MATHEMATICS TEACHER
EDE MUSLIM GRAMMAR SCHOOL
07.2012 - 06.2013
Bachelor of Applied Science in Information Technology - Pure & Applied Mathematics
Ladoke Akintola University Of Technology
08.2006 - 01.2011
Secondary School Certificate -
Obokun High School, Ilesa, Osun State.
06.1995 - 11.2001
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