Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Olufemi Tanimowo

Abuja, FCT

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 16-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

14
14
years of professional experience

Work History

Acting Regional Sales Manager

Vitafoam Nigeria Plc
06.2023 - Current
  • Customer Satisfaction Champion: Collaborate closely with territorial managers to swiftly address and resolve customer complaints, ensuring maximum satisfaction and retention.
  • Competitive Intelligence Maven: Analyze and distill competitor reports to furnish actionable insights to management, contributing to a notable 10% increase in sales and market penetration.
  • Account Expansion Architect: Work hand-in-hand with territorial managers to pioneer the establishment of new accounts, meticulously planning and organizing work schedules to bolster our customer base and propel revenue growth.
  • Strategic Sales Architect: Develop and implement sales strategies aimed at surpassing revenue targets within the designated region, leveraging a keen understanding of market dynamics and consumer behavior.
  • Team Leadership and Development: Lead, mentor, and manage the sales team, offering unwavering guidance and support to ensure their professional growth and attainment of performance objectives.
  • Relationship Building Maestro: Forge and nurture enduring relationships with key accounts while actively seeking out fresh business opportunities to fortify our market presence.
  • Market Intelligence Navigator: Monitor market trends, competitor activities, and evolving customer needs to discern emerging business prospects and devise innovative strategies to capitalize on them effectively.
  • Cross-Functional Collaboration Expert: Collaborate seamlessly with cross-functional teams including marketing, product development, and customer service to harmonize efforts and propel sales growth synergistically.
  • Sales Performance Oversight: Conduct regular sales meetings, reviews, and training sessions to uphold team morale, keep them well-informed, and equip them with the requisite skills to excel.
  • Reporting and Analysis: Prepare meticulous sales forecasts, budgets, and reports for management, furnishing accurate and timely insights into sales performance and prevailing market conditions.

Sales Manager

Vitafoam Nigeria Plc
01.2018 - 05.2023
  • Successfully negotiated and closed high-value sales deals, leveraging strong persuasion skills.
  • Recruited, onboarded, and trained a proficient retail team and vendors, imparting best practices, procedures, and effective sales strategies.
  • Represented the company at industry events, trade shows, and conventions, with a primary focus on expanding market presence and identifying growth opportunities.
  • Nurtured existing customer relationships while actively seeking out new prospects by discerning their needs and offering tailored solutions, jeered towards growing their businesses.
  • Fostered enduring business partnerships with clients, emphasizing integrity and professionalism.
  • Maintained a supportive and ethical work environment, fostering employee satisfaction and minimizing turnover.
  • Actively participated in product training sessions, conducted demonstrations, and spearheaded consumer awareness and branding initiatives to enhance market visibility and drive revenue growth.

Customer Service Executive

Vitafoam Nigeria Plc
06.2012 - 12.2017
  • Utilized extensive benchmarks to define and uphold high-quality customer service standards.
  • Established and nurtured relationships with both internal and external customers while supporting account management tasks.
  • Promptly escalated critical customer issues to supervisors to prevent revenue loss and policy cancellations.
  • Delivered comprehensive company information and policies to customers upon request, addressing inquiries via phone, email, or online chat.
  • Effectively communicated product and service details to customers, highlighting benefits and advantages.
  • Offered exceptional customer care by promptly addressing requests, aiding in product selection, and facilitating ordering processes.
  • Handle incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
  • Provide accurate information about products, services, and policies to assist customers with their needs.
  • Resolve customer complaints and concerns with empathy and patience, aiming for first-contact resolution whenever possible.
  • Escalate complex issues to the appropriate department or supervisor for further assistance.
  • Maintain thorough and accurate records of customer interactions and transactions.
  • Identify opportunities to improve customer satisfaction and contribute to process
  • Worked collaboratively with team members to elevate the customer service experience and surpass team objectives by ensuring high client satisfaction rates.

Channel Sales Representative

Fanmilk Nigeria Plc
11.2009 - 03.2011
  • Engaged with businesses to deliver precise product and service details.
  • Established and surpassed sales objectives as outlined by the company.
  • Facilitated the training of new team members in customer service, financial transactions, and organizational methods.
  • Promoted sales productivity and volume by communicating promotional offers to customers.
  • Collaborated with the sales team to achieve collective targets, consistently surpassing individual quotas.
  • Boosted store revenue by recommending accessories and complementary purchases to fulfill customer needs.

Education

BBA - Business Administration And Management

Nasarawa State University
Nasarawa, Nigeria
05.2024

MBA - Business Administration And Management

The Polytechnic Ibadan
Ibadan, Nigeria
03.2004

Skills

  • Sales Lifecycle Management
  • Performance Evaluations
  • Forecasting and Reporting
  • Channel Partnerships
  • Lead Generation
  • New Account Development
  • Team Building
  • Conflict Resolution
  • Customer Service
  • Upselling and Cross Selling
  • Territory Management
  • Customer Support
  • Vendor Management

Accomplishments

  • Collaborated closely with regional managers to address and resolve customer concerns swiftly, ensuring satisfaction remained high and fostering lasting customer relationships.
  • Demonstrated adeptness in business expansion by strategizing and executing plans with regional managers, effectively broadening the company's client base and bolstering revenue streams through the acquisition of new accounts.
  • Utilized feedback on product quality and issue resolution to enact targeted improvements, culminating in an impressive 83% satisfaction rating in service delivery surveys during Q1.
  • Exhibited strong financial acumen by achieving a 100% recovery rate on customer credit facilities in the 2023 Financial Year, showcasing expertise in fiscal management.
  • Spearheaded initiatives to cut costs by exploring alternative sales channels and implementing dealer promotions, resulting in substantial savings of N18m in Q1.
  • Facilitated the elevation of 5 lower-tier distributors to key account status within a concise 6-month timeframe, strengthening client relationships and bolstering sales figures.
  • Devised and executed a strategic blueprint to penetrate 10 previously untapped markets, yielding an outstanding 26% surge in regional sales during the first quarter of the Financial Year.
  • Orchestrated 14 targeted sales presentations to corporate entities, generating 45 leads and securing 32 successful sales transactions within a six-month period spanning from June to December 2023

Timeline

Acting Regional Sales Manager

Vitafoam Nigeria Plc
06.2023 - Current

Sales Manager

Vitafoam Nigeria Plc
01.2018 - 05.2023

Customer Service Executive

Vitafoam Nigeria Plc
06.2012 - 12.2017

Channel Sales Representative

Fanmilk Nigeria Plc
11.2009 - 03.2011

BBA - Business Administration And Management

Nasarawa State University

MBA - Business Administration And Management

The Polytechnic Ibadan

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