Olufemi Otegbola
Lagos
Summary
Strategic leader with expertise in IT planning, infrastructure management, and technical operations alignment. Proven track record in cost management, data privacy, and disaster recovery with robust stakeholder management. Skilled in cloud infrastructure, risk management, and system integration. Experienced in change management, quality assurance, and SOP development.
Overview
19
19
years of professional experience
Work history
Head of IT & Administration
MRH Collective
08.2023 - 09.2026
- Provide strategic leadership for IT, administration, procurement, facilities, fleet operations, and corporate services. Support the Executive Director, Founder, Board, and Finance leadership on operational, governance, and infrastructure matters.
- Strategic IT Alignment: Ensure IT strategy aligns with business objectives, supporting growth, scalability, and innovation across the organisation.
- IT Infrastructure & Operations: Manage enterprise IT infrastructure including networking, internet services, Microsoft 365, cloud collaboration, CCTV, access control, cybersecurity, and user support.
- Oversaw IT procurement activities of approximately ₦150 million annually, achieving verified savings of 15%.
- Vendor & Stakeholder Management: Chair procurement evaluation processes involving 26 vendors, ensuring transparency, compliance, and value for money.
- Regulatory Compliance: Ensure all IT systems and processes comply with local and international regulations, including data protection and telecommunications laws.
- Team Development & Leadership: Lead and mentor multidisciplinary teams across IT, administration, procurement, facilities, security, reception, drivers, and support services.
- Drove digital transformation initiatives including Microsoft 365 migration, cloud storage adoption, accounting system implementation, and asset management digitisation to enhance operational capabilities.
- Business Continuity & Risk Management: Develop and implement organisational SOPs covering procurement, finance, travel, and other operational functions.
- Facilities & Fleet Management: Supervise renovation projects, contractors, furniture procurement, networking deployment, and CCTV installation. Manage a fleet of 10 vehicles, overseeing servicing, maintenance, scheduling, and utilization.
- Delivered relocation and commissioning of a new two-floor office with 24 workstations, ensuring seamless operational continuity.
- Maternal & Reproductive Health Research Collective
Assistant Head, Network Operations Centre
Broadbased Communications
02.2017 - 07.2023
- Managed a 24/7 Network Operations Centre supporting over 76 enterprise customers.
- Ensured high network uptime and minimal service disruptions, consistently meeting customer expectations and SLAs.
- Managed incident response, SLA performance, escalations, and customer communications to enhance service delivery.
- Drove process improvement initiatives, developed KPIs, and generated operational reports to optimise network operations.
- Team Leadership: Supervised and developed a team of 11 network engineers and technical personnel.
- Vendor Management: Managed vendor relationships, infrastructure monitoring, and service continuity programs.
- Network Infrastructure: Deep understanding of network architecture including LAN, WAN, VPNs, and ISP-specific technologies like BGP and OSPF.
- Business Continuity: Contributed to business continuity, disaster recovery planning, and operational governance.
- Facilitated knowledge sharing sessions among team members to enhance collaboration and communication.
Transmission Engineer / Supervisor
Ericsson LM Nigeria
05.2013 - 01.2017
- Supervised installation, commissioning, and migration activities across multiple sites.
- Supported network integration and configuration, ensuring operational readiness for seamless service delivery.
- Coordinated large-scale telecommunications infrastructure deployments and upgrades, enhancing service reliability and coverage.
- Collaborated with contractors, engineers, and client teams to ensure project delivery.
- Ensured compliance with quality, safety, and client standards to uphold project integrity and client satisfaction.
IT Manager
iROKOTV
11.2011 - 04.2013
- Oversaw network infrastructure, servers, user support, and IT security.
- Managed IT operations for 20 employees, ensuring seamless support across administrative and technical functions.
- Oversaw IT procurement, vendor relationships, and maintenance activities to align technology solutions with organisational needs.
- Led digitisation of operational processes and internal workflows, enhancing overall efficiency and effectiveness.
- Implemented IT solutions that improved the customer journey, including faster provisioning and seamless support.
Network Operations & Customer Support
NOVA Internet Solutions
09.2009 - 11.2011
- Delivered Tier II/III network support and monitored ISP infrastructure, enhancing service reliability across Lagos.
- Supported LAN/WAN infrastructure, optimising routing, switching, and network performance.
- Designed and implemented wireless connectivity solutions for enterprise customers.
- Protected customer data against breaches by implementing robust cybersecurity measures, ensuring data security and privacy.
Systems Administrator / IT Specialist
Myrioi Solutions
06.2007 - 08.2009
- Administered servers and provided application and infrastructure support services to ensure system reliability.
- Assisted with system upgrades and capacity planning to support business-critical operations.
- Worked with technical teams and business stakeholders in a 24/7 operational environment.
- Integrated CRM, ERP, and other enterprise applications to enhance operational efficiency.
Education
Bachelor of Science (B.Sc.) - Finance
University of Benin
Skills
- IT strategy
- Infrastructure management
- Cloud infrastructure
- Technical operations
- System integration
- Network management
- Data privacy
- Risk management
- Cost management
- Quality assurance
- Change management
- Stakeholder management
- Team development
- Executive support
- Asset management
- Strategic leadership
Accomplishments
- Nearly 20 years of progressive leadership across healthcare, telecommunications, media, and technology.
- Lead IT, administration, procurement, facilities, and corporate services for MRH Collective.
- Oversee IT procurement activities valued at ~₦150 million annually with verified cost savings of ~15%.
- Chair procurement evaluation processes involving competitive bidding from 26 strategic vendors.
- Played a significant role in securing a ₦250 million institutional grant through technical proposal development, IT architecture, compliance planning, and operational design.
- Successfully led the relocation and operational commissioning of MRH Collective's new headquarters without disrupting business operations.
- Directed Microsoft 365 migration, cloud collaboration adoption, accounting system implementation, and broader digital transformation initiatives.
- Managed a 24/7 Network Operations Centre supporting over 76 enterprise customers and supervising 11 network engineers.
- Recipient of Employee of the Year (2025) through a company-wide staff vote.
- Panel speaker at the World Digital Health Summit (London, 2025).
AWARDS & RECOGNITION
Employee of the Year (2025) – MRH Collective
VOLUNTEER LEADERSHIP
Society for the Performing Arts in Nigeria, IT Director
SPEAKING ENGAGEMENTS
Panel Speaker – World Digital Health Summit, London (November 2025)
Disclaimer
References available upon request.
Custom
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Timeline
Head of IT & Administration
MRH Collective
08.2023 - 09.2026
Assistant Head, Network Operations Centre
Broadbased Communications
02.2017 - 07.2023
Transmission Engineer / Supervisor
Ericsson LM Nigeria
05.2013 - 01.2017
IT Manager
iROKOTV
11.2011 - 04.2013
Network Operations & Customer Support
NOVA Internet Solutions
09.2009 - 11.2011
Systems Administrator / IT Specialist
Myrioi Solutions
06.2007 - 08.2009
Bachelor of Science (B.Sc.) - Finance
University of Benin