Oludotun Kolawole

Worked alongside senior QA testers and project managers in preparing QA project schedules and allocating resources. Pivotal in the development of revolutionary test plans and cases, system tools and methodologies, as well as the automation of test procedures.

• Assured the full functionality of all software applications developed for the company’s clients by generating precise reports on a wide range of software bugs and errors.
• Consistently delivered test projects within the stipulated time frames by leveraging task prioritization and decision-making skills.
• Defined testing scope and requirements for specific features or products.
• Tested web applications across diverse range of desktop, tablet and mobile devices.
• Maintained test logs and documented all tests, providing accurate and timely status updates.
• Extracted software testing requirements from business requirements and functional specifications.
• Optimised software testing to strengthen Quality Assurance (QA) measures.
• Evolved and documented detailed software testing plans to suit business needs.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Enabled validation of critical product line releases by performing user acceptance testing.

• Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
• Conducted regular market assessments to stay current on trends and maintain readiness for changes.
• Hired and trained dedicated and high-achieving sales teams.
• Grew annual revenue by 25% with targeted sales and marketing strategy.
• Carried out sales visits to current and prospective customers.
• Analysed sales to identify top-performing products.

• Leveraged strong product and service knowledge to assist customers and resolve issues.
• Communicated courteously with customers by telephone and email.
• Sought customer feedback and applied data to inform service-level improvements.
• Documented department data and compiled accurate reports.
• Implemented personal development programmes to enhance staff capabilities and satisfaction.
• Investigated customer issues to find acceptable conclusion and prevent recurrence.
• Improved customer service experiences to facilitate organic growth and loyalty.

• Monitored database performance and identified areas for improvement.
• Tracked storage and CPU usage and general usage trends to keep enough compute available to meet service levels.
• Maintained legacy databases and assisted with migrations to new systems.
• Trained and mentored junior database personnel to share best practices and standardise strategies.
• Resolved performance issues quickly through accurate root cause identification.

• Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
• Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
• Inspected cheques and money orders to identify fraud markers.
• Assisted customers with questions about products, services and terms.
• Processed cash deposits and withdrawals for customers.
• Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
• Offered friendly, efficient customer service and handled challenging situations with ease.