Oludayo Oni
Operations Manager
Lagos,+234 803 3827 925
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Seasoned Operations Manager and talented leader with over 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking and reliable team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking with focus on continuous operational improvement. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. An encourager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Dpej Technologies Limited
Lagos
06.2013 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Sales Representative Team Leader
Disselutions Resources Limited
Lagos
02.2008 - 12.2012
- Fostered vital customer relationships to generate $[Amount] in sales.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- .
- Developed and implemented sales strategies to increase profits.
- Kept detailed records of daily activities through online customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Consulted with businesses to supply accurate product and service information.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built diverse and consistent sales portfolio.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained new employees on customer service, money handling and organizing strategies.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Generated advertising brochure for vendor use.
- Presented professional image consistent with company's brand values.
Supply Chain Coordinator
Zek Ade & Sons Limited
Ibadan
03.2007 - 01.2008
- Maintained domestic and international supplies by coordinating with international contacts to source materials and manage distribution.
- Directed product flow throughout company.
- Scheduled production plans according to customer needs and supply availability.
- Worked with mass production manufacturers to develop prototypes and enhance designs.
- Resolved issues through negotiations and led contract compliance and vendor performance reviews.
- Completed frequent inventory counts and resolved discrepancies.
- Ordered more than $[Amount] in supplies each week.
- Collaborated with Store and Account departments to facilitate smooth accomplishment of deadlines.
- Oversaw supply chain logistics and equipment worth over $15,000.
- Kept stock areas clean, tidy and organized according to facility requirements.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Supervised 8 staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
- Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
- Oversaw demand planning, purchasing, and logistics.
- Monitored and tracked supplier performance to enforce adherence to quality standards and established timelines.
- Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
- Developed and enforced policies and procedures in compliance with local and federal regulations.
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets.
- Formulated demand planning and generated supply chain management metrics.
- Improved, standardized and documented planning and scheduling processes.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
Office Assistant
Nigerian Civil Aviation Authority
Lagos
01.2006 - 01.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Monitored security to help maintain equipment, data and information safety.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Collaborated with various departments to complete assigned tasks.
- Maintained and updated office records, both digital and physical.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
- Monitored and tracked budgets and expenses.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
- Coordinated travel arrangements for staff members.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Coordinated and scheduled meetings and appointments.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
Higher National Diploma - Banking & Finance
The Polytechnic of Ibadan, Ibadan
Oyo State , Nigeria 03.2003 - 05.2005
National Diploma - Banking And Finance
Iree Polytechnic, Iree
Osun State Nigeria 03.1999 - 05.2001
Skills
Work flow planning
undefinedTimeline
Operations Manager
Dpej Technologies Limited
06.2013 - Current
Sales Representative Team Leader
Disselutions Resources Limited
02.2008 - 12.2012
Supply Chain Coordinator
Zek Ade & Sons Limited
03.2007 - 01.2008
Office Assistant
Nigerian Civil Aviation Authority
01.2006 - 01.2007
Higher National Diploma - Banking & Finance
The Polytechnic of Ibadan, Ibadan
03.2003 - 05.2005
National Diploma - Banking And Finance
Iree Polytechnic, Iree
03.1999 - 05.2001
Similar Profiles
Peju OniPeju Oni
Country General Manager at SuperGlass LimitedCountry General Manager at SuperGlass Limited
Oludayo OniOludayo Oni
DATA ANALYST at DPEJ TECHNOLOGIES LTDDATA ANALYST at DPEJ TECHNOLOGIES LTD
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited