Hi, I’m
OLUDARE AYODELE
IPAJA,Lagos
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Emerging business professional eager to contribute to change management and organizational growth. Excels in leadership roles with superior attention to operational challenges and business solutions.
Overview
18
years of professional experience
2
years of post-secondary education
1
Certification
Work History
Frostland Nig LtdLagos
Chief operating officer
04.2016 - Current
Job overview
- Put in place clear controls for financial administration and business management.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Monitored operations to assess and highlight results.
- Worked with board of directors to establish objectives and decisively lead operations.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Instilled an attitude of teamwork and collaboration for productive working relationships.
- Motivated staff to drive delivery and exceed targets.
First City Monument BankLagos
Customer service manager
04.2006 - 04.2016
Job overview
- Received and resolved customer complaints escalated by staff.
- Took ownership of escalated customer issues and followed through to resolution.
- Actioned customer feedback to promote continued service improvement.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Communicated courteously with customers by telephone and email.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Facilitated communication and collaboration across departments.
- Delivered feedback constructively to enhance staff performance.
- Briefed and motivated staff to deliver daily operational requirements.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
- Documented department data and compiled accurate reports.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Recruited high-performing, reliable staff for improved team productivity.
Education
The Polytechnic IbadanIbadan, Oyo State/Nigeria
Higher National Diploma from Applied Chemistry
09.1991 - 03.1994
Skills
- Public speaking
- Strategic Planning
- Strong interpersonal skills
- Key performance indicators
- Excellent work ethic
- Excellent communication skills
- Multi-tasking ability
Languages
English
Proficient (C2)
Affiliations
- Team sports
Certification
Associate Member Nigerian Institute of Management(Chartered)
References
References available upon request.
Timeline
Chief operating officer
Frostland Nig Ltd
04.2016 - Current
Customer service manager
First City Monument Bank
04.2006 - 04.2016
The Polytechnic Ibadan
Higher National Diploma from Applied Chemistry
09.1991 - 03.1994
Similar Profiles
OTUNBA ADEBAYOOTUNBA ADEBAYO
Senior Area Sales Manager [Market Developer] at OLAM Nig Ltd [Caraway Africa Nig Ltd]Senior Area Sales Manager [Market Developer] at OLAM Nig Ltd [Caraway Africa Nig Ltd]
SARAH ONWUNARU EKIAVIESARAH ONWUNARU EKIAVIE
Cook at Fluid Capital Nig LtdCook at Fluid Capital Nig Ltd
Gloria InnocentGloria Innocent
Accounts payable officer at Kots Catering Nig. LtdAccounts payable officer at Kots Catering Nig. Ltd