OLUCHI JUDITH OHAKWE
Virtual Assistant
PORT HARCOURT,Nigeria
Summary
To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Grandeurs Foods
- Solved complex customer problems that the company's AI bot was unable to help them with
- Asked insightful questions that get to the root cause of the customer’s problem
- Generated solutions using my product knowledge and the company's knowledge bases
- Spent 25% of my time learning about new features, and solutions
- Communicate confidently with customers in fluent English, Telemarketer
- Partnered closely with Account Executives to identify and source net new pipeline that leads to closed revenue and quota attainment
- Discovered the customers’/prospects’ business initiatives and acting as the Salesforce advocate
- Built a point of view on how to help qualify customers needs, spoke to value and return on investment vs
- Technical functionality
- Built credibility with partners, learnt how to anticipate and prepare for objections, demonstrated resourcefulness and flexibility
- Cold called clients, took inbound calls and made outbound calls.
Virtual Assistant
FXTM
01.2019 - 01.2020
- Took incoming calls, texts and emails to the business, scheduled appointments, prepared reports and maintained accurate client records
- Used my excellent oral and written communication skills and was able to organize works using online scheduling software, group texting, Zoom, and
- SLACK
- Ultimately
- Ensured the efficient and smooth day-to-day operation of their client’s office remotely
- Scheduled mails and take inbound calls from customers
- Integrated softwares using Zendesk and related tools.
Education
Bachelor of Arts - MASS COMMUNICATION
University of Nigeria
Skills
AnalyticalProblem-solvingMs Office SuiteExcellent Customer Relationships
Reference
Emmanuel Cynthia Manager, Granduers Foods
08067411479
granduersfoods@gmail.com
Chimezie Izuchukwu Fortunatus HR, FXTM
08106043092
Chimezie.fortune01@gmail.com
Timeline
Virtual Assistant
FXTM
01.2019 - 01.2020
Customer Service Representative
Grandeurs Foods
Bachelor of Arts - MASS COMMUNICATION
University of Nigeria