Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

OLUCHI JUDITH OHAKWE

Virtual Assistant
PORT HARCOURT,Nigeria

Summary

To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Grandeurs Foods
  • Solved complex customer problems that the company's AI bot was unable to help them with
  • Asked insightful questions that get to the root cause of the customer’s problem
  • Generated solutions using my product knowledge and the company's knowledge bases
  • Spent 25% of my time learning about new features, and solutions
  • Communicate confidently with customers in fluent English, Telemarketer
  • Partnered closely with Account Executives to identify and source net new pipeline that leads to closed revenue and quota attainment
  • Discovered the customers’/prospects’ business initiatives and acting as the Salesforce advocate
  • Built a point of view on how to help qualify customers needs, spoke to value and return on investment vs
  • Technical functionality
  • Built credibility with partners, learnt how to anticipate and prepare for objections, demonstrated resourcefulness and flexibility
  • Cold called clients, took inbound calls and made outbound calls.

Virtual Assistant

FXTM
01.2019 - 01.2020
  • Took incoming calls, texts and emails to the business, scheduled appointments, prepared reports and maintained accurate client records
  • Used my excellent oral and written communication skills and was able to organize works using online scheduling software, group texting, Zoom, and
  • SLACK
  • Ultimately
  • Ensured the efficient and smooth day-to-day operation of their client’s office remotely
  • Scheduled mails and take inbound calls from customers
  • Integrated softwares using Zendesk and related tools.

Education

Bachelor of Arts - MASS COMMUNICATION

University of Nigeria

Skills

AnalyticalProblem-solvingMs Office SuiteExcellent Customer Relationships

Reference

Emmanuel Cynthia Manager, Granduers Foods

08067411479

granduersfoods@gmail.com

Chimezie Izuchukwu Fortunatus HR, FXTM

08106043092

Chimezie.fortune01@gmail.com

Timeline

Virtual Assistant

FXTM
01.2019 - 01.2020

Customer Service Representative

Grandeurs Foods

Bachelor of Arts - MASS COMMUNICATION

University of Nigeria
OLUCHI JUDITH OHAKWEVirtual Assistant