Oluchi Uzegbu
Lagos,Lagos
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Zenith Bank Plc
Lagos, Lagos
10.2008 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls while paying detailed attention to all their complaints over the phone.
- Responded to customer requests for products, services and company information.
- Provided information to customers regarding Company's new products and loyalty programs and helped to open and activate new accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Biochemistry
Abia State University
Uturu Abia State 09.2001 - 09.2006
Skills
Good listening skills
Recordkeeping strengths
Stock management
Account management
Creative problem solving
Complaint resolution
Credit card processing
Report preparation
Timeline
Customer Service Representative
Zenith Bank Plc
10.2008 - Current
Bachelor of Science - Biochemistry
Abia State University
09.2001 - 09.2006