Oluchi Onwuka
Oshodi,Lagos
Summary
A dedicated professional with expertise in credit analysis and a strong understanding of banking systems. Known for demonstrated integrity and resilience under pressure, consistently delivering high-quality results. Committed to leveraging skills in financial analysis to drive organisational success and contribute to strategic goals.
Driven professional with experience in loan sales and focus on delivering tailored financial solutions. Demonstrates ability to build strong client relationships and close deals by leveraging in-depth product knowledge and persuasive communication skills. Consistently achieves sales targets through strategic planning and customer-centric approach.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Loan sales executive
Infinity Microfinance Bank Ltd
Oshodi, Lagos
11.2021 - Current
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Collaborated with sales team to maximise product visibility and sales.
- Facilitated customer loyalty programmes to enhance customer retention.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Streamlined processes through efficient record keeping.
- Provided top-notch support for increased customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Increased customer satisfaction by providing tailored loan packages.
- Assisted in training new hires about company policies and specificities of diverse range of loan products.
- Established strong relationships with clients to ensure repeat business.
- Demonstrated resilience during peak times by effectively juggling multiple tasks and deadlines simultaneously.
Customer service representative
Olive Microfinance Bank Ltd
Ikeja, Lagos
07.2013 - 12.2020
- Collaborated with sales team to maximise product visibility and sales.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Offered technical support, leading to enhanced user experience.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Education
Bachelor of Arts - Mass Communication
Abia State University, Uturu
Uturu, Abia State 01.2001 - 09.2005
Skills
- Credit analysis expertise
- Demonstrated integrity
- Resilient under pressure
- Knowledge of banking systems
Affiliations
- Reading
- Cooking
Timeline
Loan sales executive
Infinity Microfinance Bank Ltd
11.2021 - Current
Customer service representative
Olive Microfinance Bank Ltd
07.2013 - 12.2020
Bachelor of Arts - Mass Communication
Abia State University, Uturu
01.2001 - 09.2005