OLUCHI OBUZO
Customer Service Analyst
Lagos,Ajah
Summary
PERSONALPROFILE Energetic and Self-motivated customer service representative with professional experience assisting customers in solving complex issues and responding to their inquiries. I am organized, hard-working and attentive, with an excellent track record of communication, leadership, problem-solving skills, and people management skills.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative
FARMCROWDY
Lekki, Lagos
02.2020 - Current
- Corrective action, increasing client retention ratio significantly.
- Prepares daily, weekly, and monthly reports.
- Demonstrated professional etiquette and manners which led to an increase in positive feedback.
- Reaching out to customers to confirm their orders and to take their feedback.
- Work with the marketing team to devise a good strategy to increase sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Entered customer interaction details in a goggle sheet to track requests, document problems and record solutions offered.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Social Media Marketing Assistant ((Freelance)
Eloquent Data
Ajah, Lagos
04.2021 - Current
- Managed all social media platforms, including Facebook, Instagram and Twitter to keep brand messages consistent.
- Reported social media performances and engaged with digital communities to build positive regard for company.
- Developed marketing content.
- Promoted company to audience and drove traffic to company website by [Action].
- Shared feedback from digital communities to allow for continuous improvement of product line.
- Researched key industry trends and competitive insights to keep messaging relevant to target demographic.
- Created engaging content to keep social media channels updated and on brand.
- Maintained company's online social presence and created branded communications for social media campaigns.
Social Media Coordinator(Freelance)
Haddys_parfait
, Lagos
10.2020 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
- Tracked competitors' content and social presence and responded appropriately when required.
- Trafficked all advertisements to target audience increasing sales.
- Encouraged audience engagement and shared information about product launches and current promotions.
- Created engaging content to keep social media channels updated and on brand.
Customer Service Officer (Intern)
Madiba Hub
Lekki, Lagos
09.2019 - 01.2020
- Handling all inquiries across the company -Create and mail correspondence to clients, team members, and departments -Creating, maintaining, and entering information into the database Handling reservations and bookings.
- Dealing politely but firmly with demanding customers.
- Building a good relationship with clients and turning an angry customer to a happy one.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Product Officer
Airpop Food Limited
Abule Egba, Lagos
10.2018 - 06.2019
- Add a subheading -Daily productions of Air pop Chocolate.
- Ensure a minimum of 30 cartoons of production per day through team collaboration and time management.
- Support team with useful suggestions to ensure a simplified and more efficient work process.
- Diploma in human resource -Recruiting, Hiring, and onboarding employees -Preparing to manage the human resources.
- IBM Customer Engagement Specialist -Diploma in Customer service - -Customer Service Skills -.
- How to be an effective leader.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
Education
Bachelor of Science - Business Administration
Delta State University
Abraka 10.2014 - 07.2018
Skills
Efficient customer service expert
undefinedTimeline
Social Media Marketing Assistant ((Freelance)
Eloquent Data
04.2021 - Current
Social Media Coordinator(Freelance)
Haddys_parfait
10.2020 - Current
Customer Service Representative
FARMCROWDY
02.2020 - Current
Customer Service Officer (Intern)
Madiba Hub
09.2019 - 01.2020
Product Officer
Airpop Food Limited
10.2018 - 06.2019
Bachelor of Science - Business Administration
Delta State University
10.2014 - 07.2018
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