Oluchi Ekeocha Sandra
Psychologist
Summary
Knowledgeable and dedicated customer service business development professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Microware Solutions Limited
Ikeja, Lagos
02.2018 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Business Development Manager
Golbek Resources Limited
Lekki, Lagos
03.2015 - 11.2017
- I help businesses grow by finding new customers and creating new business opportunities.
- And also building relationships with our existing customers
- I'm also be responsible for creating marketing campaigns and managing sales teams.
- One my major role was to create and implement sales strategies, as well as identifying new business opportunities.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Education
Bachelor of Science - Psychology
Redeemer's University
Ede, Osun State 09.2008 - 07.2013
Skills
Multi-line phone talent
undefinedTimeline
Customer Service Representative
Microware Solutions Limited
02.2018 - Current
Business Development Manager
Golbek Resources Limited
03.2015 - 11.2017
Bachelor of Science - Psychology
Redeemer's University
09.2008 - 07.2013
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