R Programme
Oluchi G. Anyatonwu
Economist (Data Analyst)
Ibadan,Oyo
Summary
A resourceful and goal-oriented economist with an extensive understanding of economic theory and practice, whose primary interests are in data analytics, economic development policy and research.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Customer Care Executive
iSON Xperiences
Ibadan
03.2020 - Current
- Analyzed client data and market trend resulting in 22% increase in Q1 sales revenue.
- Tracked daily client complaint data and escalate for quick resolution.
- Produced daily reports and presentations using MS Excel software for administrative decision.
- Utilized the all the customized software tools and resources provided by the Company to respond to customer queries and requests, pull and analyze data reports, and escalate to appropriate departments.
- Provided on the job training support to new team members for one year and evaluated interactions between associates and customers to assess personnel performance.
- Rebuilt broken organization-customer relationship and sustain rapport with clients by handling each and every customer complaints in a courteous and professional manner.
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with clients to identify needs and expectations and provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Consistently hit and exceeded department KPIs by 20% for 5 months in a row.
Graduate Assistant
Faculty of Social sciences, University of Ilorin.
Ilorin
11.2018 - 10.2019
- Supported department members with administrative, research and academic assistance.
- Directed students in performing and completing assigned tasks.
- Completed administrative and research duties per professor request.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
Education
Bachelor of Science - Economics And Development Studies
Federal University Otuoke.
Bayelsa State, Nigeria 08.2014 - 07.2018
Skills
Documentation and reporting
Customer Response
Customer management procedures knowledge
Excellent problem-solving abilities
Business Development
Staff Management
Maintaining customer database
Customer database management
Customer relations understanding
Data Retention Policy Development
Data visualizations
Software
Tableau
Microsoft Office
Eviews
SPSS
Certification
● Ask Questions to Make Data-Driven Decisions (November 2021) Google/Coursera
Professional History
SDGs Volunteer December 2019 till date
World Largest Lesson
● Organized and gathered groups for discussions and lessons.
● Created and implemented inclusive discussion patterns.
● Enlightened groups on the Sustainable Development Goals and encouraged them to
take active steps towards the achievement of the goals.
● Collated and submitted report data.
State Champion June 2020 till date
Connected Development (CODE)
● Actively participated in advocacy visits to government parastatals, ministries and development agencies across Kwara State.
● Engaged lawmakers and directors of ministries on budget implementation, transparency and FOI adoption.
● Prepared, collated and submitted report data.
Student Research (theses) May 2021
Faculty of Social Sciences, Federal University Otuoke, Bayelsa State, Nigeria
Topic: E-banking and Customer Satisfaction: A Survey of Some Selected Banks in Yenegoa, Bayelsa State
● Drafted and issued questionnaires to respondents.
● Researched and reviewed relevant literature in a bid to find and fill existing knowledge gaps in the research focus area.
● Sorted, cleaned, imputed and analysed research data using Eviews and MSExcel.
● Prepared and presented findings, conclusions and recommendations to faculty and external examiners.
Timeline
● Ask Questions to Make Data-Driven Decisions (November 2021) Google/Coursera
11-2021
● Tableau Essential Training (February 2021) - LinkedIn Learning.
02-2021
● Learning Data Visualization (February 2021) - LinkedIn Learning.
02-2021
● Data Fluency; Exploring and Describing Data (january 2021) LinkedIn Learning.
01-2021
● Essentials of Youth Work (October 2020) - A Partnership between The EuropeanCommission and The Council of Europe in the Field of Youth.
10-2020
Customer Care Executive
iSON Xperiences
03.2020 - Current
● Project Management Essentials Certified (January 2020) - Management and Strategy Institute
01-2020
● Microsoft Office 365 (December 2019) - African Development Bank Coding for Employment.
12-2019
● Fundamentals of Digital Marketing (November 2019) Google Digital Skills for Africa.
11-2019
Graduate Assistant
Faculty of Social sciences, University of Ilorin.
11.2018 - 10.2019
Bachelor of Science - Economics And Development Studies
Federal University Otuoke.
08.2014 - 07.2018