OLUBUSOLA OLUWAKEMI OLUKOYA
17, Olugbenga Ajao Street, Magboro,
Summary
Accomplished Account Processor and Bank Teller with a proven track record at Heritage Bank Limited and Enterprise Bank Limited, enhancing customer satisfaction and streamlining account management. Skilled in banking software and relationship building, I have consistently safeguarded financial information and optimized operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Processor
Heritage Bank Limited,
Lagos
01.2015 - 06.2024
- Manage opening of account for Customer
- Placement of account on PND for account with incomplete documentation
- Verification of account opening supporting documents
- Liaise with the EC for account opening documents regularization
- Linking of customer's account with their BVN
- Secured sensitive financial information through diligent adherence to data protection policies.
- Maintained strong relationships with key clients, ensuring their needs were met and expectations exceeded.
Team Member. Quality Assurance
Heritage Bank Limited
Lagos
01.2015 - 06.2024
- Confirmation of customer's information on document with details on Finacle
- Ensure account documentation are complete on Pipe
- Ensure all accounts are linked with customer's BVN
- Ensure all corporate accounts are on PND for search report report pending the time search report is back
- Ensure all account with document deficiency are on PND
- Ensure all accounts opening for each day are properly checked on Finacle
Bank Teller 2
Enterprise Bank Limited
Tincan Island Branch Apapa, Lagos
01.2013 - 01.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Bank Teller 2
Enterprise Bank Limited
32, Commercial Road Branch, Apapa, Lagos
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged cash
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Higher National Diploma - Business Administration
Lagos State Polytechnic
Lagos, Nigeria05.2004
National Diploma - Business Administration
Lagos State Polytechnic
Lagos, Nigeria07.1998
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Banking Software Familiarity
- Transaction Processing
- Data Entry Efficiency
- Financial Transactions
- Excellent time management skills
- Relationship building and management
- Accounting systems and software
Certification
- Certificate in Service Excellence at the Teller Window, TOM ASSOCIATES - 2009
Hobbies
Reading, Guidance and Counselling
Languages
Yoruba
Native language
English
Proficient
C2
Referees
Available on request
Timeline
Account Processor
Heritage Bank Limited,
01.2015 - 06.2024
Team Member. Quality Assurance
Heritage Bank Limited
01.2015 - 06.2024
Bank Teller 2
Enterprise Bank Limited
01.2013 - 01.2015
Bank Teller 2
Enterprise Bank Limited
Higher National Diploma - Business Administration
Lagos State Polytechnic
National Diploma - Business Administration
Lagos State Polytechnic