OLUBUNMI ADEWUSI
AKURE,ONDO
Summary
A highly accomplished and results-oriented banking professional with over 15 years of extensive experience in retail banking, customer service, cash management, branch operations, business development, and relationship management. Demonstrated expertise in managing customer portfolios, driving business growth, leading operational teams, ensuring regulatory compliance, and delivering exceptional customer experiences.
Progressively advanced through key positions including Customer Service Representative, Teller Team Lead, Cash Manager, Operations Manager, and currently Relationship Management Officer. Adept at developing and maintaining profitable customer relationships, coordinating branch operations, managing risks, improving operational efficiency, and contributing significantly to organizational growth and profitability.
Possesses strong leadership, analytical, communication, and problem-solving skills with a proven record of driving performance and achieving business objectives in highly competitive banking environments.
Overview
1
1
Certification
9
9
years of post-secondary education
18
18
years of professional experience
Work history
RELATIONSHIP MANAGEMENT OFFICER
WEMA BANK PLC
AKURE, Ondo State
2024.11 - 2026.07
- Analyzed customer feedback to improve service delivery and enhance client satisfaction.
- Developed new business opportunities for enhanced revenue generation.
- Established strong client relationships by providing exceptional customer service.
- Fostered culture of open communication within the team promoting collaboration.
- Delivered tailored solutions that positively impacted client experiences and strengthened relationships.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Developed profound understanding of clients' businesses and industries, enriching conversations and achieving fair outcomes.
- Utilized commercial credit and lending experience to meet and exceed customer needs effectively.
Operations manager
WEMA BANK
AKURE, ONDO
2022.01 - 2024.11
- Directed daily operations, streamlined processes and protocols.
- Maintained smooth-running business operations by delegating priorities to staff's abilities.
- Implemented innovative management techniques, resulting in enhanced team productivity.
- Identified areas of improvement with thorough operational audits.
- Oversaw procurement activities to maintain optimal stock levels.
- Ensured regulatory compliance by keeping abreast of industry laws and standards.
- Monitored health and safety measures for guaranteed compliance.
- Facilitated staff training programmes for enhanced workforce competency.
- Designed and implemented targeted training programmes to align staff skills with business objectives.
- Fostered positive work environment through effective employee engagement initiatives.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Built strong rapport with customers to understand their needs better and provide tailored solutions.
Cash management manager
WEMA BANK
AKURE, Ondo State
2018.01 - 2022.01
- Managed cash flow to ensure smooth business operations.
- Oversaw daily cash operations to maintain fiscal stability.
- Increased efficiency by streamlining cash management processes.
- Reviewed and revised cash management procedures for increased efficiency.
- Coordinated with finance department for accurate reporting.
- Managed branch cash activities and vault operations.
- Controlled cash inflows and outflows in compliance with bank policies.
- Ensured adequate availability of cash for branch operations.
- Supervised vault custodianship and cash balancing activities.
- Conducted daily cash reconciliation and reporting.
- Coordinated cash movement and cash evacuation activities.
- Implemented strong controls to minimize cash-related risks.
- Ensured compliance with regulatory cash management guidelines.
Head Teller
WEMA BANK
AKURE, Ondo State
2013.01 - 2018.01
- Handled high volume transactions, maintained speed and accuracy.
- Resolved complex customer issues to enhance satisfaction levels.
- Handled escalated customer complaints with diplomacy and professionalism.
- Delivered exceptional customer service by effectively addressing client concerns.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
- Strengthened banking relationships for improved customer loyalty.
- Followed up with customers to build long-lasting relationships and boost business opportunities.
- Prioritized tasks during peak hours for efficient operation.
Customer Service Representative
WEMA BANK
AKURE, Ondo State
2009.01 - 2013.01
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Facilitated customer loyalty programmes to enhance customer retention.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Enhanced communication channels through regular updates on company policies and promotions.
- Ensured smooth running of operations with timely preparation of reports.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Master of Science - COMPUTER SCIENCE
FEDERAL UNIVERSITY OF TECHNOLOGY
AKURE 2023.10 - 2025.11
Bachelor of Science - COMPUTER SCIENCE
JOESPH AYO BABALOLA UNIVERSITY
IKEJI ARAKEJI 2021.11 - 2023.11
Higher National Diploma - COMPUTER SCIENCE
THE FEDERAL POLYTECHNIC
ADO EKITI 2001.01 - 2003.12
ORDINARY NATIONAL DIPLOMA - COMPUTER SCIENCE
THE FEDERAL POLYTECHNIC
ADO EKITI 1998.01 - 1999.12
NYSC -
SHEHU SHAGARI COLLEGE OF EDUCATION
Sokoto, Sokoto StateSkills
- Branch Operations Management
- Cash Management & Vault Administration
- Teller Operations Supervision
- Transaction Processing
- Operational Risk Management
- Internal Control Compliance
- Process Improvement
- Customer Acquisition & Retention
- Business Development
- Sales & Cross-Selling
- Portfolio Management
- Client Relationship Building
- Complaint Resolution
CORE COMPETENCIES
Banking Operations
Customer Relationship Management
- Service Excellence
- Team Leadership
- Staff Coaching & Mentoring
- Performance Monitoring
- Stakeholder Management
- Strategic Planning
- Problem Solving
- Decision Making
- Microsoft Office Suite
- Banking Application Systems
- Customer Relationship Management Tools
- Digital Banking Platforms
- Data Analysis & Reporting
Leadership & Management
Technical Skills
Certification
Chartered Institute of Bankers of Nigeria (CIBN)
Professional Certification – In Progress
Affiliations
- • Reading and Research • Technology and Digital Innovation • Financial Literacy Development • Community Service • Professional Networking ________________________________________
References
References available upon request.
PROFESSIONAL DEVELOPMENT & TRAINING
- Relationship Management and Customer Acquisition
- Banking Operations Management
- Cash Management and Vault Operations
- Anti-Money Laundering (AML) Compliance
- Know Your Customer (KYC) Compliance
- Fraud Prevention and Detection
- Branch Operations Control
- Leadership and Team Management
- Customer Service Excellence
- Digital Banking Operations
KEY STRENGTHS
- Excellent Leadership and Supervisory Skills
- Strong Customer Relationship Management
- Exceptional Communication Skills
- Strategic Business Development
- Sound Banking Operations Knowledge
- Risk and Compliance Management
- Analytical and Problem-Solving Skills
- Team Building and Staff Development
- Strong Attention to Detail
- High Ethical Standards and Integrity
CAREER HIGHLIGHTS
- Over 15 years of progressive banking experience.
- Successfully transitioned through five major banking roles.
- Extensive experience in customer service, operations management, cash management, and relationship management.
- Proven ability to manage teams and improve operational performance.
- Strong track record in business development and customer portfolio growth.
- Consistent compliance with banking regulations and operational policies.
Timeline
RELATIONSHIP MANAGEMENT OFFICER
WEMA BANK PLC
2024.11 - 2026.07
Master of Science - COMPUTER SCIENCE
FEDERAL UNIVERSITY OF TECHNOLOGY
2023.10 - 2025.11
Operations manager
WEMA BANK
2022.01 - 2024.11
Bachelor of Science - COMPUTER SCIENCE
JOESPH AYO BABALOLA UNIVERSITY
2021.11 - 2023.11
Cash management manager
WEMA BANK
2018.01 - 2022.01
Head Teller
WEMA BANK
2013.01 - 2018.01
Customer Service Representative
WEMA BANK
2009.01 - 2013.01
Higher National Diploma - COMPUTER SCIENCE
THE FEDERAL POLYTECHNIC
2001.01 - 2003.12
ORDINARY NATIONAL DIPLOMA - COMPUTER SCIENCE
THE FEDERAL POLYTECHNIC
1998.01 - 1999.12
NYSC -
SHEHU SHAGARI COLLEGE OF EDUCATION