Olubunmi Adedoja Ayodele
Ikorodu
Summary
A confident and diligent employee who has years and wealth of experience in the Service/ Banking industry, and willing to give the best of her ability to an organization that aspires for the best.
Overview
17
17
years of professional experience
1
1
Certification
Work History
POS Merchant Onboarding and Changes Representative
Access Bank Plc.
11.2018 - Current
- Merchant POS Onboarding/Registration
- POS Configuration
- Terminal replacement
- Terminal remapping
- Terminal Enablement
- Terminal Disablement
- POS merchant update/changes; change of account number
- Change of Merchant category code
- Change of acquirer ID
- Change of terminal owner code
- Change of PTSP
- Change of address
- Change of phone number
- Change of Slipheader name
- Change of email address
- Application of concession on terminals
- Resolving all kinds of POS configuration/Remapping issues
- Liaising with Nibss for groupkey registration, complaints and other changes
- Liaising with PTADs/PTSPs for merchant configuration
- Liaising with the switches (UPSL/Interswitch/Arca) for route, registration and support issues
Channels Helpdesk Officer
Access Bank Plc.
07.2018 - 10.2018
- Providing first point of contact support to all Channels products and Units (Internet banking, Mobile banking, POS, ATM and Card services)
- Providing first point of contact responses to Channels enquiries from Clients, Merchants and Branches
- Life monitoring of all Channels product across all the branches in Nigeria through the system to avoid service failure thereby having a hitch free transaction
- Routine and intermittently check-ups, follow ups on mails and timely responses and resolutions to issues in the mail
- Outbound calls to clients for issue resolution and feedback in case there is decline in Channels products transactional activities and remittance of income
- Inbound calls picking for enquiries, feedback and issues resolution as regards Channels
- Coalition of Channels product report to help management ascertain which of the products has the highest income and how to work on the product with the lowest income
- Acting as an Ombudsman to the existing resolve and refer channels units (A follow up on all the units to provide swift and timely resolution on issues)
Internet & Mobile Banking Support Officer
Access Bank Plc.
07.2017 - 06.2018
- Hardware token activation for branches
- Wi-Fi management for branches
- Internet and mobile banking limit enhancement to individual and corporate customers
- Resolving sign on and password issues for both internet and mobile banking users
- Resolving registration issues for both internet and mobile banking customers
- Providing support and assistance for all internet and mobile banking related issues
- Systematic maintenance and stability of the e-channels products functionality in branches through daily monitoring
- Timely monitoring through dashboards and taking cognizance of number of productive activities performed by customers
- Dissemination of directives through email to branches on e-channels processes, upgrades and reviews
Customer Service/ e-Channels Representative
Access Bank Plc.
01.2012 - 06.2017
- Attending to customers enquiries and complaints/ Solving all customer related issues
- Cross selling the bank’s product
- Administrative duties
- Account Opening/reactivation/update/migration
- Issuance of bankers’ confirmation of signature/reference letter/letter of non-indebtedness
- Printing of off cycle statement
- Processing of Treasury bill purchase/term deposit and issuance of certificate
- Registering customers on the internet banking platform/Installation of mobile banking applications
- Priming of debit cards/ Processing of credit cards
- Debit and credit card activation
- Resolving all e-channel related issues
- Enlightenment of customers on the e-channels products
- Maintaining and supporting e-business products (Retail Internet Banking, Corporate Internet Banking, Token Request facilitation
- Onboarding of New Customers on Corporate Internet Banking Platform
- Training of New customers on the platform usage
Merchant Teller Representative
Intercontinental Bank Plc.
01.2010 - 12.2011
- Supervision of bulk tellers
- Supervision of trainee customer Care Officers
- Authorisation of Account Opening
- Posting of overall deposits for the day
- Cash evacuation from bulk tellers to vault
- Cash evacuation to cash management Unit
- Posting of cash replenishment from cash management unit
- Balancing the bulk tellers with the scroll register
- Reconciling total branch deposits with the vault
Teller
Intercontinental Bank Plc.
01.2008 - 12.2009
- Payment of cash and cheques withdrawals
- Receiving of cash and cheques lodgement
- Bulk counting
- Fund transfer
- Issuance of draft
- Booking of fixed deposit
- Remittance of charges
Education
CIPM -
Chattered Institute of Personnel Management
09.2024
BSC - Accounting
University of Lagos
Akoka, Lagos01.2015
National Diploma - Accounting
Rufus Giwa Polytechnic
Owo, Ondo01.2006
Orisigun High School
Ketu, Lagos01.2001
Skills
- Client Relationship Management
- Third Party Relationship Management
- Vendor Supplier Relationship Management
- Good communicator (verbal and written)
- Good interpersonal relationship
- Good organization and multi-tasking time management
- Result Oriented
- Service Champion
- Delivering Reports
- Scheduling and Facilitating Meetings
- Creating meetings Agendas
- Ability to Go the Extra mille
Certification
- 2022, AML/CFT Whistleblowing and Anti-Bribery & Corruption Training, Access Bank Plc.
- 2017 & 2018, AML/CFT, Whistleblowing and Anti-Bribery & Corruption Training, Access Bank Plc.
- 2016, Administrative Staff Training Programme, Access Bank Plc.
- 2014, Exceptional Customer Service Delivery Training, Access Bank Plc.
- 2009, Self-Management for Optimal Effectiveness, Integrated Corporate Services Ltd
Keycompetentskills
- Stakeholder, Client Relationship, Third Party and Vendor Supplier Relationship Management
- Documenting, updating and delivering timely reports and schedules
- Facilitating meetings, creating agendas and minute taking
- Good verbal and written communication skill
- Good interpersonal relationship
- Good organization and multi-tasking time management
- Ability to work under pressure
- Willingness to go extra mile
- Software: Microsoft Office (Outlook, Word, PowerPoint and Excel)
Personal Information
Date of Birth: 04/10/84
References
Available on request
Hobbies and Interests
- Reading
- Meeting people
- Motivating
- Coordinating
- Supervising
Timeline
POS Merchant Onboarding and Changes Representative
Access Bank Plc.
11.2018 - Current
Channels Helpdesk Officer
Access Bank Plc.
07.2018 - 10.2018
Internet & Mobile Banking Support Officer
Access Bank Plc.
07.2017 - 06.2018
Customer Service/ e-Channels Representative
Access Bank Plc.
01.2012 - 06.2017
Merchant Teller Representative
Intercontinental Bank Plc.
01.2010 - 12.2011
Teller
Intercontinental Bank Plc.
01.2008 - 12.2009
CIPM -
Chattered Institute of Personnel Management
BSC - Accounting
University of Lagos
National Diploma - Accounting
Rufus Giwa Polytechnic
Orisigun High School
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