Olubukola Christiana Olugbenle
Asokoro, FCT
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Hardworking and passionate personnel with strong organizational skills eager to help team achieve multiple company goals and projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Medirest Hospital
01.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
International Liaison Officer
Centre for Black and African Arts and Civilization
08.2021 - 12.2023
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Served as a key point of contact for cross-functional teams during complex projects or initiatives.
- Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner .
- Assessed risks associated with proposed projects or initiatives, offering informed recommendations for mitigation strategies.
Tender Team Coordinator
Schlumberger Nigeria Limited
01.2008 - 07.2018
- Mentored junior team members in effective tender writing techniques, enhancing overall team performance.
- Strengthened relationships with clients through regular communication during the tender process, fostering trust and confidence in our services.
- Implemented robust quality assurance measures within the bidding process to minimize errors and enhance submission quality.
- Maintained a high level of compliance in all submissions by adhering to strict guidelines and regulations.
- Secured contracts for company growth through the development of compelling bid submissions.
- Assisted with contract negotiations following successful bids, ensuring favorable terms for both parties involved.
- Developed and implemented process improvement strategies.
- Collaborated with engineering teams to improve production efficiency.
- Led production meetings to provide reports to management.
- Worked with customer service representatives to handle escalated customer issues.
- Supported the successful completion of departmental objectives through proactive coordination of resources, personnel assignments, and workload balancing across various projects.
Education
Bachelor of Arts - Theater Arts
Ahmadu Bello University
Zaria, Kaduna State, Nigeria12.2022
CERTIFICATE IN MICROSOFT PROFCENCY -
APTECH COMPUTER INSTITUTE
Lagos, Nigeria02.2003
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Patient-focused care
- Medical Terminology
- Clinical Documentation
- Data Entry
- Compassionate
- Professionalism and Ethics
- Maintaining confidentiality
- Appointment Setting
- Patient Assessments
- Medical Procedures
- Insurance Verification
- Patient Care Coordination
- Medical Records Management
- Compassionate caregiver
- First Aid
- Sterilization techniques
- Medical supply inventory
- Adaptable
- Patient Relations
- Procedure Assistance
- Electronic Health Records
- Electronic Medical Records
Timeline
Medical Assistant
Medirest Hospital
01.2023 - Current
International Liaison Officer
Centre for Black and African Arts and Civilization
08.2021 - 12.2023
Tender Team Coordinator
Schlumberger Nigeria Limited
01.2008 - 07.2018
Bachelor of Arts - Theater Arts
Ahmadu Bello University
CERTIFICATE IN MICROSOFT PROFCENCY -
APTECH COMPUTER INSTITUTE
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