Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Olubukola Adebo

Ijegun Alimosho

Summary

Dynamic professional with a proven track record at UBA, excelling in customer service and project management. Adept at resolving complex issues and enhancing client satisfaction through effective communication and innovative solutions. Skilled in visual communication and content creation, fostering engaging environments that promote learning and growth.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Officer

UBA
Lagos, Nigeria
09.2022 - Current
  • Processed customer requests efficiently using banking software systems.
  • Assisted customers with account inquiries and transaction issues.
  • Resolved complaints by investigating issues and providing solutions.
  • Educated clients about banking products and services available at UBA.
  • Collaborated with team members to enhance customer service strategies.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted follow-ups to ensure customer satisfaction after service interactions.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.

Teacher

Nawairudeen college
Lagos, Nigeria
04.2021 - 08.2022
  • Developed engaging lesson plans for diverse student learning styles.
  • Facilitated classroom discussions to encourage critical thinking and participation.
  • Assessed student performance through regular quizzes and feedback sessions.

Education

Bachelor of Science - Mass Communication

Federal University, Oye- Ekiti
Ekiti , Nigeria
05.2024 - 08.2025

HND - Mass Communication

Moshood Abiola Polytechnic
Abeokuta, Nigeria
08.2015 - 11.2018

ND - Mass Communication

Moshood Abiola Polytechnic
Abeokuta, Nigeria
01.2013 - 08.2015

Time And Tide International College
Ojo, Nigeria

Skills

  • Visual communication
  • Project management
  • Content creation
  • Customer service

Languages

English
First Language
English
Intermediate (B1)
B1

References

References available upon request.

Timeline

Bachelor of Science - Mass Communication

Federal University, Oye- Ekiti
05.2024 - 08.2025

Customer Service Officer

UBA
09.2022 - Current

Teacher

Nawairudeen college
04.2021 - 08.2022

HND - Mass Communication

Moshood Abiola Polytechnic
08.2015 - 11.2018

ND - Mass Communication

Moshood Abiola Polytechnic
01.2013 - 08.2015

Time And Tide International College
Olubukola Adebo