Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

OLU LADELE

Cypress,TX

Summary

Dynamic and dedicated Customer Service Representative with over 4 years of experience in diverse environments. Excels in oral and written communication, active listening, and analytical problem-solving. Proven ability to enhance customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Seeking a challenging role to leverage my skills in a fast-paced environment, aiming to contribute to team success and company growth through innovative problem-solving and exceptional customer care.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

SUMMIT FINANCIAL SOLUTIONS
Woodstock
05.2022 - Current
  • Respond to customer requests for products, services, and company information
  • Utilize customer service software to manage interactions and track customer satisfaction
  • Investigate and resolve customer inquiries and complaints quickly
  • Meet customer call guidelines for service levels, handle time, and productivity
  • Maintain in-depth knowledge of products/services to provide accurate and detailed information to customers
  • Implement strategies to retain customers and reduce churn, such as loyalty programs or personalized outreach
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Enhance customer satisfaction by promptly addressing concerns and providing accurate information
  • Answer a constant flow of customer calls with minimal wait times
  • Provide excellent customer care by responding to requests, assisting with product selection, and handling ordering functions
  • Collaborate with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates
  • Develop highly empathetic client relationships and earn a reputation for exceeding service standard goals
  • Follow up with customers about resolved issues to maintain high standards of customer service
  • Develop and update databases to handle customer data
  • Log call information and solutions provided into an internal database
  • Deliver prompt service to prioritize customer needs
  • Provide exceptional customer service through various communication channels, including email, chat, and phone
  • Conduct surveys to gather feedback and measure customer satisfaction, using results to implement improvements.

Customer Service Representative

Morristown Medical Center
Morristown
04.2021 - 05.2022
  • Assisted patients and families with inquiries regarding medical procedures, appointments, and billing
  • Coordinated with medical staff to resolve patient issues and streamline communication
  • Ensured patient confidentiality and adhered to HIPAA regulations
  • Provided patients with detailed information on medical services, insurance coverage, and payment options
  • Maintained accurate patient records and updated information in the hospital’s database
  • Managed high call volumes and ensured minimal wait times for patient inquiries
  • Scheduled and confirmed patient appointments, ensuring efficient time management
  • Followed up with patients to ensure their concerns were resolved and to provide additional assistance as needed
  • Implemented customer service initiatives to improve patient satisfaction and loyalty
  • Collaborated with medical and administrative staff to improve overall patient care and service delivery.

Customer Care Representative

Global Payments Inc
Atlanta
03.2020 - 04.2021
  • Provided customer support for payment processing services and resolved transaction issues
  • Assisted customers with account setup, troubleshooting, and maintenance
  • Educated customers on the features and benefits of payment solutions offered by the company
  • Handled high volumes of customer inquiries through phone, email, and live chat
  • Ensured timely resolution of customer issues to maintain high levels of satisfaction
  • Updated customer accounts and recorded interactions in the CRM system
  • Collaborated with the technical support team to address complex issues
  • Developed training materials for new customer service representatives
  • Conducted follow-up calls to ensure customer issues were fully resolved
  • Identified opportunities for process improvements to enhance service efficiency.

Education

Bachelor of Science - Marketing

New York University
March 2018

Skills

  • CRM software proficiency
  • International Sales
  • Customer Satisfaction
  • Active Listening
  • Management
  • Customer Service
  • Customer Relationship Management
  • Records Management
  • Medical Terminology
  • Microsoft Office
  • Customer Relationship Management (CRM)
  • Written Communication
  • Microsoft PowerPoint
  • Surveys
  • Communications
  • Languages
  • English
  • Profile
  • Dynamic and dedicated Customer Service Representative with over 4 years of experience in diverse environments Excels in oral and written communication, active listening, and analytical problem-solving Proven ability to enhance customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty Seeking a challenging role to leverage my skills in a fast-paced environment, aiming to contribute to team success and company growth through innovative problem-solving and exceptional customer care
  • Technical Support
  • Multi-Line Phone Talent

Timeline

Customer Service Representative

SUMMIT FINANCIAL SOLUTIONS
05.2022 - Current

Customer Service Representative

Morristown Medical Center
04.2021 - 05.2022

Customer Care Representative

Global Payments Inc
03.2020 - 04.2021

Bachelor of Science - Marketing

New York University

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OLU LADELE