Mary Adeola Olowu

Graduate Trainee (Entry Level Training Program – School of Banking Excellence)

Key Responsibilities

• Successfully completed an intensive graduate training programme designed to develop technical, operational, and leadership competencies in modern banking.
• Acquired practical knowledge of retail, commercial, and corporate banking operations, financial products, and customer relationship management.
• Participated in classroom learning, case studies, simulations, group projects, and branch attachment to apply banking concepts in real-world scenarios.
• Developed competence in financial analysis, credit fundamentals, risk management, banking operations, regulatory compliance, ethics, and corporate governance.
• Gained practical exposure to digital banking solutions, fintech innovations, enterprise risk management, and customer experience management.
• Conducted financial and business analyses to support informed decision-making and customer-focused solutions.
• Collaborated with multidisciplinary teams to complete presentations, projects, and business case assignments within strict timelines.
• Applied analytical and problem-solving skills to banking scenarios while maintaining high standards of professionalism and integrity.
• Demonstrated strong communication, stakeholder engagement, teamwork, and leadership capabilities throughout the programme.
• Successfully completed continuous assessments, examinations, and practical evaluations in a fast-paced, performance-driven learning environment.

Key Achievement

Graduated Top of the Class in the Access Bank School of Banking Excellence Entry Level Training Program, achieving the highest overall academic performance among trainees.

Key Responsibilities

• Developed and executed communication and community engagement strategies to strengthen brand visibility and user engagement.
• Managed the company's online communities across Telegram, WhatsApp, LinkedIn, Instagram, Facebook, X (Twitter), and YouTube, ensuring timely communication and active engagement.
• Planned, created, and published marketing content, including social media posts, newsletters, announcements, event promotions, and educational materials aligned with business objectives.
• Built and nurtured relationships with solar installers, engineers, partners, and other stakeholders, responding to enquiries and fostering an active professional community.
• Coordinated communication for training programmes, webinars, community meetings, product updates, and industry events.
• Managed communications for the InstallHER initiative, promoting women's participation in the renewable energy sector through targeted campaigns and community engagement.
• Collaborated with cross-functional teams to develop campaigns that increased platform awareness, community participation, and brand credibility.
• Monitored social media and community performance metrics, prepared engagement reports, and recommended improvements based on data insights.
• Developed content calendars and maintained a consistent publishing schedule across multiple digital platforms.
• Supported public relations activities by drafting press materials, company announcements, success stories, and stakeholder communications.
• Maintained the company's brand voice across all communication channels while ensuring messaging remained professional, accurate, and audience-focused.

Key Achievements

• Successfully managed and engaged a nationwide community of solar professionals, supporting communication with installers across Nigeria.
• Increased audience engagement through consistent, high-quality content and interactive community initiatives.
• Played a key role in promoting technical training programmes and industry initiatives, contributing to stronger community participation and brand recognition.
• Streamlined digital communication processes by implementing structured content planning and community management practices.

• Wrote engaging, informative, and educative content for websites, blogs and social media channels
• Maintained client accounts, including managing client data, invoicing and payments.
• Assisted with client onboarding, including account set up and documentation.
• Answered client’s inquiries via mail, phone and in person.
• Research and generated reports on clients account.
• Resolved and maintained accuracy of client records.
• Conducted research on topics to gather information for content.
• Collaborated with other team members to develop content strategies.
• Editing and proofreading content to ensure accuracy and quality.
• Key achievement
• Developed and implemented successful account management strategies that improves efficiency and productivity.
• Expanded the company’s customer base by acquiring new clients and maintained strong relationships with clients.
• Provided an excellent lead generation and customer acquisition through content marketing.
• Increased brand awareness and social media traffic by 80% thereby acquiring new clients for the company.

• Managed customer accounts and sales data.
• Developed and implemented strategies to improve productivity and efficiency.
• Managed budgets and resources that supported the team operations.
• Researched market trends and customer needs.
• Managed relationships with existing customers and promoted products or services.
• Provided good customer service for both new and existing customers.
• Key achievement
• Exceeded sales targets and received commendation for top sales performance.
• Maintained high customer satisfaction than any other sales personnel.
• Increased productivity and implanted successfully strategies and initiatives.
• Implemented a new process or system that resulted to cost savings and increased profitability

• Managed and posted contents on Facebook such as text, images, videos and live streams.
• Analysed Facebook analytics and metrics to identify trends and opportunity for growth.
• Created and managed Facebook ads and campaigns.
• Engaged with followers by replying to comments, messages and moderations discussions.
• Utilized Facebook features and best practices.
• Assisted with other social media channels as needed.
• Key achievement
• Reduced administrative workload by 50%.
• Improved Facebook engagement and target audience.