OLORUNFEMI BABATUNDE
IT Analyst And Consultant Expert
Lekki Lagos,LA
Summary
Experienced Information System Analyst and Consultant with over 10 years of experience in IT Audit,Operations Quality Assurance,Project Management, Process automation & Business Development. Excellent reputation for resolving business Pain toward an improved customer satisfaction and maximizing business growth.
Overview
6
6
Certifications
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Team Lead Network Operations Support
MainOne Cable Company, FABAC Centre, VI
06.2015 - Current
- Act as a coordinator of other technical department/ Unit as a single Point for Incident, Problem, Change, Report, Document, Vendor Management & Process Improvement initiative.
- Accountable for all customer performance and third party related KPI reports used for SLA measurement and Managed Services Performance.
- Accountable for the development and implementation of the Business and Operational processes and procedures.
- Responsible for the development of Programs that address technical and commercial Operational Problems.
- Collaborated with Business Process Unit in disaster planning, network backup and recovery process monitoring.
- Upgraded and expanded network systems and components.
- Conducted research, gathered information from multiple sources and presented results.
- Completed Network Operational task to ensure compliance with relevant regulatory standards (ISO , Operational licenses)
Business Efficiency Manager
e.Stream Networks Ltd, Victoria Island Lagos
09.2012 - 06.2015
- Designed, Implemented and Maintain Quality Management System (QMS) for Service Processes with an exposure to Microwave, Fiber and Satellite Communication Techn
- Ensured the adequate control and evaluation for IT/IS design, development & Implementation of solutions.
- Ensured all Operational procedures and practices are well defined, documented and applicable in line with Operational standards.
- Minimized downtime/Disruption to service delivery due to problem and issues.
- Worked closely with Head of Operations to maintain optimum levels of communication to effectively and efficiently complete projects.
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
Quality System Engineer
University of Plymouth, Innovation Center
, Uk
03.2011 - 06.2012
- Devised and implemented best quality practices and processes for product development.
- Reviewed and approved quality requirements for purchase orders and engineering specifications to meet contract compliance.
- Designed and developed forms and instructions to evaluate, assess and report quality standards and data.
- Created work instructions for 7-person in software development using agile practice which increases productivity 22%.
- Maintained electronic copies of records of agree practices for easy retrieval from the document Management System.
- Interfaced with suppliers, inspectors and clients to resolve outstanding non-conformance issues based on agreed KPI.
- Supported root cause and data analysis for defect reduction and process yield improvement.
- Prepared, documented and executed detailed test plans, test cases and defect reports.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Determined quality department standards, practices and procedures.
Project Management Officer
Sidmatch Technologies Ltd
, Nigeria
01.2008 - 01.2009
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Developed and initiated projects, including managing costs, schedule and performance.
- Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Drove team success through shared vision and recognition of quality performance.
Education
Bachelor of Science - Electronics & Computer Engineering
Lagos State University
Lagos Nigeria 09.2001 - 06.2006
Masters - Information Technology Management
University Of Sunderland, UK
01.2009 - 06.2010
Skills
Incident Management Excellent oral/written CommunicationChange and Release ManagementTechnical Audit and ReviewProblem resolution ManagementExpert ability on Tech documentationsRoot cause Analysis & ReportingProcess and Procedure ImprovementInformation and Cyber Security ProcessManaged Service of OutsourcingQuality Control & AssuranceNetwork Asset ManagementAgileAutomationChange ManagementCoachingExcellent oralDecision makingISO 9001ManagingExcelProblem resolutionProcess ImprovementProject ManagementQuality Management
Lean Six Sigma
Vendor managementWritten CommunicationArchive management
Planning and Coordination
Information system expert
Information Systems Planning
Information systems improvements
Service agreement information
Adaptability
Teambuilding
Multitasking abilities
Interpersonal Communication
Detail-oriented
Data management
Business process mapping
Strategic Planning
Needs assessments
Consulting
Operations analysis
Predictive modeling
Customer targeting
Product development
Team leadership skills
Business process re-engineering
Team Bonding
Project Management
Data Collection
Test cases
Documentation Management
Solution development
Automation
Certification
ISO 27001 Cyber Security Manager ( online Udemy)
Affiliations
- Member of British Computer Society
- Member Nigerian Society of Engineers
- Project Management Institute
Accomplishments
- Collaborated with team of 5 in the development of MainOne Document Management System.
- Documented and resolved Submarine Cable Cut documentation which led to faster Cable cut restorations saving 72 hours restoration time ahead of projected timeline.
- Supervised team of 4 staff members.
- Improved Upstream Vendor relationship leading to yearly 25% increase in response time to issues compare to previous years.
- Maintained 99 % uptime through preventative maintenance and system improvement
- Recipient of the A.G Leventish Grant Award in [september 2008].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reading, Travelling & Gisting
- I enjoy reading during my free time. I love biographies and Business related books.
- I also love travelling and always want to have a conversation with people especially new people in new places.
- I like taking Leadership responsibilities as I was active in Student Union as an undergraduate and now committed to community leadership
- I am part of Leaders of the mission team of elevation Church where I coordinate weekly Prayers and Monthly programs
Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Team Lead Network Operations Support
MainOne Cable Company, FABAC Centre, VI
06.2015 - Current
Business Efficiency Manager
e.Stream Networks Ltd, Victoria Island Lagos
09.2012 - 06.2015
Quality System Engineer
University of Plymouth, Innovation Center
03.2011 - 06.2012
Masters - Information Technology Management
University Of Sunderland, UK
01.2009 - 06.2010
Project Management Officer
Sidmatch Technologies Ltd
01.2008 - 01.2009
Bachelor of Science - Electronics & Computer Engineering
Lagos State University
09.2001 - 06.2006