OLORIEGBE OLABAMIDELE RICHMAN
Abuja,FCT
Summary
Administrative leader specializing in optimizing business operations and team management. Proven track record of enhancing processes for increased efficiency and effectiveness. Strong decision-making skills combined with a proactive approach to problem-solving. Expertise in strategic planning, computer applications, and Microsoft Office, fostering effective communication and teamwork.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Client Relationship Manager
POLARIS BANK LIMITED
Benin City, Edo
2026.01 - Current
- Developed strong client relationships for high customer satisfaction.
- Promoted exceptional service standards, enhancing customer loyalty.
- Fostered collaboration across departments, improved workflow efficiency.
- Implemented strategic plans to improve branch performance.
- Cultivated key partnerships for business expansion opportunities.
- Delivered superior banking services to nurture long-term client relationships.
- Drove business growth through formulating effective sales strategies.
- Identified and developed new business opportunities, expanding existing client bases.
- Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
- Developed marketing campaigns to attract new clients.
Customer Service Representative
SONBOFREY PROPERTIES AND ESTATE DEVELOPMENT
Lagos, lekki
2024.11 - 2025.12
- Ensured smooth running of operations with timely preparation of reports.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Updated customers on special offers and promotions for increased revenue.
- Collaborated with sales team to maximise product visibility and sales.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Kept meticulous records of payments, contracts and maintenance requests for operational efficiency.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Monitored property market trends to accurately anticipate and meet customer demand.
Customer Service Officer
R.T. BRISCOE NIGERIA PLC
Abuja, FCT
2023.08 - 2024.10
- Utilised strong communication skills for handling customer complaints effectively.
- Registered customer information to maintain accurate records.
- Explained benefits and advantages of different product and service offerings to customers.
- Improved customer satisfaction ratings through responsive query resolution.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Updated customers on special offers and promotions for increased revenue.
- Delivered high-quality service with attention to detail and professionalism.
- Improved customer satisfaction by providing prompt and efficient service.
Research Assistant
UNIVERSITY OF BENIN BOTANICAL GARDEN
Benin City
2020.03 - 2021.04
- Executed experiments in plant tissue culture and genetic modification.
- Collaborated with senior scientists on analysis of genetic data.
- Supported collection and analysis of data concerning plant growth and development.
- Performed fieldwork tasks, including planting, monitoring, and harvesting crops.
- Utilised bioinformatics tools for data analysis, aiding in a published paper on transgenic plants.
- Contributed to grant proposals aimed at securing research funding.
- Engaged in fundraising activities to bolster research efforts.
- Monitored adherence to safety protocols across all research operations.
Education
A-Levels -
AHMADU BELLO UNIVERSITY
Zaria, Kaduna State 2016.02 - 2017.03
Bachelor of Science (B.Sc) - Plant Biology and Biotechnology
UNIVERSITY OF BENIN
Ugbowo, Edo state. 2017.10 - 2022.11
Skills
- Computer and Microsoft Office proficiency
- Effective communication and teamwork
- Financial management
- Operations management
- Procurement knowledge
- Customer service
- Budget management
- Business development
- Advanced IT skills
Certification
- National Youth Service Corp
- Master of Business in the Street (INTERWEAVE INTERNATIONAL)
- Personal Effectiveness and Emotional Intelligence (PIVOTAGE CONSULTING)
HOBBIES
Research, Reading, Swimming, Travelling, Gaming, Photography
Project
The Effects of Heavy Metals on Plant’s Growth and Development
References
References available upon request.
Timeline
Client Relationship Manager
POLARIS BANK LIMITED
2026.01 - Current
Customer Service Representative
SONBOFREY PROPERTIES AND ESTATE DEVELOPMENT
2024.11 - 2025.12
Customer Service Officer
R.T. BRISCOE NIGERIA PLC
2023.08 - 2024.10
Research Assistant
UNIVERSITY OF BENIN BOTANICAL GARDEN
2020.03 - 2021.04
Bachelor of Science (B.Sc) - Plant Biology and Biotechnology
UNIVERSITY OF BENIN
2017.10 - 2022.11
A-Levels -
AHMADU BELLO UNIVERSITY
2016.02 - 2017.03