Ololade Falobi
Consular Coordinator
Summary
Experienced Consular Coordinator with over 9 years of experience across Marketing Communications, Project Management, Business Development in Finance, Oil and Gas and Government Services.
Excellent reputation for resolving problems and improving customer satisfaction.
Fluent in French, Yoruba and English languages, Certified Project Management Professional [PRINCE2]
Overview
9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Consular Coordinator
DEPUTY HIGH COMMISSION OF CANADA
LAGOS
03.2021 - Current
- Government services
- Involved in delivering consular, passport, citizenship and notarial support services; processing passport and citizenship applications; providing information and advice related to same;
- Ensured timely response to emergency situations involving distressed Canadians and/or disturbing situations; 80% of cases were responded to in 2021, till present
- Continually researched, collected and/or verified information on a range of files and cases related to the consular program;
- Created and maintained working relationships with various (Nigerian and/or Canadian) authorities in support of clients [Nigerian Police, State Governors, other essential contacts]; 100% update in contacts
- Increased revenue made from processing consular, passport, citizenship and notarial support services in Lagos Mission by 40% in 2021 and 1s Half of 2022
- Trained, managed and supervised a team made up of a Consular Assistant and Consular Clerk
- Handled 10 calls per day to address customer inquiries and concerns.
- Worked with customers to understand needs and provide excellent service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Adhered to social distancing protocols and wore mask or face shield.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Communications Specialist [Growth] & Business Dev.
BRASS TECHNOLOGIES LIMITED
LAGOS
08.2020 - 02.2021
- Growth Marketing: Financial services
- Responsibilities, Was in charge of acquiring high-quality B2B users from scratch for Brass Startup using Digital Marketing strategies;
- Acquired 2500 new active users within 2 months of startup launch
- Owned everything relating to bringing in new users into the Brass business network; converted 200 inactive users to active
- Grew the user overlap between companyâs product features so that users make the most of all Brass products;
- Planned user Acquisition strategy, tactics, and execution;
- Was pivotal in interviewing users [who were businesses] to get user stories; interviewed 6 businesses within 3 months of launch of user interviews
- Planned and executed advertising campaigns using Digital Media [Twitter, Facebook, Instagram & LinkedIn] using original and engaging copy
- Computed and reported metrics on all advertising campaigns; wrote all outgoing communication to users [Product Changelog, newsletters, customer onboarding emails etc.]
- Managed a team of creatives to ensure that all marketing objectives of start up is reached [Graphic Designer, Animator and Illustrator, Video Editor & Producer etc.]
Project Officer & Tender Administrator
GEOPLEX DRILLTEQ LIMITED
LAGOS
10.2018 - 07.2020
- Oil and Gas Engineering Services
- Partnered with project team members to identify and quickly address problems.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Designed, prepared and submitted expressions of interest, pre qualification questionnaires, tender documents and tender presentations [Oil and gas RFIs/ITTs]
- Assisted in strategizing and implementing company marketing strategy; maintained contact with network of clients and professionals
- Managed and coordinated bid process throughout bid lifecycle; managed and maintained bid library of current and bespoke company information and literature [ Personnel curriculum vitae
Project Manager
ELKHILL CONSULTANCY LIMITED
LONDON
08.2017 - 07.2018
- Assisted with effectively managed the overall progress of the project and utilized the resources efficiently including initiating corrective action as required
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Collated and tracked the overall business requirements for project standards and documentation including timelines, status, risk, issue reporting and communication, exception reporting and project sign off
- Engaged with the suppliers to ensure consistency & transparency across the board
- Assisted with the financial and project progress forecasting, planning and reporting financial variances establishing budgets,
- Managed risks, assumptions, dependencies, issues & opportunities on a daily basis
Assistant Manager, Client Services
MULLEN LOWE [Nigeria]
LAGOS
08.2015 - 07.2017
- Clients: Spectranet Nigeria, Nigerian Breweries
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Conducted market research to attract clients in new territories.
- Directed creative aspects of advertising campaigns.
- Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms and direct mail formats.
- Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Business Development Associate
KRESTA LAUREL LIMITED
LAGOS
09.2014 - 07.2015
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
Graduate Intern [Customer Experience]
ACCESS BANK
LAGOS
05.2014 - 08.2014
- Promoted available products and services to customers during service, account management and order calls.
- Cross-trained and provided backup support for organizational leadership.
- Effective liaison between customers and internal departments.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Contacted clients to verify account information and maintain accuracy, resulting in 25% increase in client satisfaction.
- Trained staff on operating procedures and company services.
Personal Assistant & French Instructor [NYSC]
81 DIV THE NIGERIAN ARMY HEADQUARTERS
Lagos
03.2013 - 02.2014
- Arranged domestic and international travel plans and itineraries.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Used discretion when handling confidential information.
Education
Master of Arts - International Relations
University of Nottingham
Nottingham, United Kingdom 09.2011 - 12.2012
Bachelor of Arts - French
Covenant University
09.2007 - 07.2011
Skills
Active Listening
Critical Thinking
Interpersonal Communication
Teambuilding
Problem-Solving
MS Office
Data Entry
Analytical and Critical Thinking
Cultural Awareness
Planning and Coordination
Certification
[DELF B1], [CIEP] - [French]
Timeline
Consular Coordinator
DEPUTY HIGH COMMISSION OF CANADA
03.2021 - Current
Communications Specialist [Growth] & Business Dev.
BRASS TECHNOLOGIES LIMITED
08.2020 - 02.2021
Project Officer & Tender Administrator
GEOPLEX DRILLTEQ LIMITED
10.2018 - 07.2020
[PRINCE2- Foundation], [Axelos] - [Project Mangement]
07-2018
Project Manager
ELKHILL CONSULTANCY LIMITED
08.2017 - 07.2018
Assistant Manager, Client Services
MULLEN LOWE [Nigeria]
08.2015 - 07.2017
[The Secret Power of Brands], [FutureLearn] - [Marketing]
05-2015
Business Development Associate
KRESTA LAUREL LIMITED
09.2014 - 07.2015
Graduate Intern [Customer Experience]
ACCESS BANK
05.2014 - 08.2014
Personal Assistant & French Instructor [NYSC]
81 DIV THE NIGERIAN ARMY HEADQUARTERS
03.2013 - 02.2014
Master of Arts - International Relations
University of Nottingham
09.2011 - 12.2012
[DELF B2], [CIEP] - [French]
06-2010
[DELF B1], [CIEP] - [French]
05-2010
Bachelor of Arts - French
Covenant University
09.2007 - 07.2011