Olive Azubuike
Bilingual Front Desk Executive
Port Harcourt,Rivers State
Summary
Highly skilled Front Desk Executive adept at managing reservations, telephone calls, and customer inquiries. Committed to providing exceptional customer service, and defusing any issues with prompt action and diplomatic communication.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Bilingual Front Desk Executive
West Africa Catering Contracted To Totalenergies
Port Harcourt, Rivers State
04.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with housekeeping staff to ensure timely room turnarounds for incoming guests.
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Stored guest valuables in safe and individual boxes for security.
French Teacher
Flourishing Vine Montessori Schools
Owerri, Imo State
09.2018 - 07.2019
- Assisted struggling students with individualized tutoring sessions, improving their overall performance in class.
- Developed and implemented full French curriculum to meet school mission and goals.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
Education
Bachelor Of Arts - French
Imo State University
Owerri 11.2014 - 08.2018
Skills
Problem-solving skills
Clerical duties
Time Management
Customer Service
French Fluency
Administrative Skills
Oral and written communications
Documentation And Reporting
Certification
[Basic Fire fighting] Training
Timeline
[Basic Fire fighting] Training
11-2025
Basic First Aid
11-2025
Bilingual Front Desk Executive
West Africa Catering Contracted To Totalenergies
04.2021 - Current
French Teacher
Flourishing Vine Montessori Schools
09.2018 - 07.2019
Bachelor Of Arts - French
Imo State University
11.2014 - 08.2018