Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Open To Work

Olayinka Halimah Alao

Agege

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

3
3
years of post-secondary education
5
5
years of professional experience

Work History

Customer Service Representative

Paul Nedu
Lagos
02.2022 - 04.2026
  • Assisted customers with inquiries regarding products and services.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed orders and managed customer accounts using company software systems.
  • Educated customers on product features and benefits during interactions.

Customer Service Representative Team Lead

Mamarazziexperience
Lagos
01.2021 - 02.2022
  • Led customer service team in resolving complex client inquiries and issues.
  • Trained new representatives on company policies and customer service best practices.
  • Developed and implemented process improvements for efficient customer interactions.

Education

Bachelor of Business Administration - Business Administration And Management

Ogun State Institute of Technology Igbesa
Ogun State , Nigeria
01.2015 - 08.2017

Skills

  • Customer relationship management
  • Products and services knowledge
  • Order processing
  • Account management

Languages

English
First Language
English
Beginner (A1)
A1

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

₦150000/yr - ₦200000/yr

Timeline

Customer Service Representative

Paul Nedu
02.2022 - 04.2026

Customer Service Representative Team Lead

Mamarazziexperience
01.2021 - 02.2022

Bachelor of Business Administration - Business Administration And Management

Ogun State Institute of Technology Igbesa
01.2015 - 08.2017
Olayinka Halimah Alao