Olayinka Odunsi
Compassionate Customer Support Specialist & Skilled Aesthetician | Expert In Client Care, Problem Solving, And Service Excellence
Ogudu,LA
Summary
I am a highly motivated professional with over 10 years of experience in customer service and Aesthetics, bringing a unique combination of technical expertise and personalized care to every interaction. In my role as a Customer Support Specialist, I excel in resolving client inquiries, troubleshooting technical issues, and providing tailored solutions to ensure satisfaction and loyalty. Proficient in tools such as Zendesk, Clarity platforms], I thrive in fast-paced, high-volume environments that demand empathy, efficiency, and precision.
As a Licensed Aesthetician, I specialize in delivering personalized skincare treatments, educating clients on optimal routines, and fostering confidence through high-quality care. Whether performing advanced facials or guiding clients to the right skincare products, I pride myself on creating a welcoming and transformative experience.
I am passionate about helping people feel heard, valued, and empowered—whether it's through a virtual support interaction or hands-on Aesthetic services. Let's connect to explore how I can bring value to your organization or team
Overview
16
16
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Lead Aesthetician
Lilly's Esthetics Clinic
Ikeja , Lagos
09.2022 - Current
- Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Mentored junior estheticians, improving overall team performance and skill sets.
- Led promotional events within the spa that resulted in increased bookings for services by 20%
- Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Fostered friendly, warm, and exceptional customer experience.
- Boosted retail sales revenue by 10% by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Increased repeat clientele through excellent customer service and tailored esthetic services.
Spa Internship
1705 Medspa
Ikeja, Lagos
05.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Partner Support Specialist
Multichoice ,DSTV
Victoria Island, Lagos
01.2015 - 08.2021
- Championed the development of new tools for managing partner relationships more effectively, resulting in increased productivity within the team.
- Manage approximately 40 incoming calls and email from partners daily
- Conducted regular check-ins with partners to gather feedback and assess their level of satisfaction with the company's services.
- Maintained detailed records of partner interactions, tracking progress and ensuring timely follow-up on outstanding issues.
- Enhanced partner satisfaction by providing timely and efficient support on various issues.
Customer Service Representative
Multichoice ,DSTV
Victoria Island, LA
02.2010 - 01.2015
- Resolved approximately 30 walk -in customer complaints promptly with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
Business Development Intern
Dsoft Solution Limited
Palm Grove , Lagos
01.2009 - 01.2010
- Maintained client information and accounts in company databases.
- Worked closely with other interns and colleagues for knowledge sharing, skill development, and team building.
- Engaged with customers to build business relationships.
- Supported the sales team for higher revenue generation through lead qualification and prospecting.
- Increased client base by identifying potential customers and conducting market research.
Education
Certificate in Manual Facials - Aesthetics
Laserderm Aesthetics Academy
Victoria Island, Lagos 09.2021 - 03.2025
Bachelor of Science - Computer Science
Olabisi Onabanjo University
Ago Iwoye , Ogun State, Nigeria 09.2003 - 11.2008
Skills
Customized Skincare Treatment
Accomplishments
- Received award for best Anti aging technique
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Top Performance Personnel ( Multichoice NIG Southern Region)
- Top Performance supervisor ( HQ Multichoice NIG, Lagos)
- Best Retention Candidate (Multichoice NIG Southern Region)
Certification
Infection Control Certificate – State board approved providers or relevant associations.
Volunteering and Sport
Volunteering and Sport have boost my confident in public speaking , planing and executing task and also a better team player.
Timeline
Lead Aesthetician
Lilly's Esthetics Clinic
09.2022 - Current
Infection Control Certificate – State board approved providers or relevant associations.
08-2022
ITEC Level 2 Diploma in Advanced Beauty Therapy - International Therapy Examination Council (ITEC).
08-2022
Spa Internship
1705 Medspa
05.2022 - 08.2022
Certificate in Manual Facials - Aesthetics
Laserderm Aesthetics Academy
09.2021 - 03.2025
Partner Support Specialist
Multichoice ,DSTV
01.2015 - 08.2021
Customer Service Representative
Multichoice ,DSTV
02.2010 - 01.2015
Business Development Intern
Dsoft Solution Limited
01.2009 - 01.2010
Bachelor of Science - Computer Science
Olabisi Onabanjo University
09.2003 - 11.2008
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