Olayinka Koleti
Hephzibah Gateway Limited
Lagos,Nigeria
20
Years of experience
1
year of post-secondary education
1
Certification
1
Language
Results-driven tourism and hospitality operations professional with extensive experience in regional tour operations and hospitality management. Skilled in enhancing guest experiences, coordinating travel services, and optimising operational logistics. Proficient in inventory management, data analysis, and process improvement, with a focus on achieving service delivery and operational efficiency in the tourism sector.
Work history
MD/CEO
4 Months- Lead travel, hospitality, and logistics operations to deliver high-quality, reliable, and profitable services.
- Oversee customer experience across travel bookings, accommodation, tours, transport, freight, delivery, and hospitality services.
- Identify new business opportunities, partnerships, routes, destinations, clients, and revenue streams to drive growth.
- Build and maintain relationships with corporate clients, government agencies, regulators, airlines, hotels, transport operators, and industry partners to enhance collaboration.
- Ensure efficient management of logistics, fleet operations, suppliers, hotels, travel partners, and service providers.
- Monitor financial performance, manage costs, approve major expenditure, and ensure revenue and profitability targets are achieved.
- Ensure compliance with relevant travel, tourism, hospitality, transport, health and safety, insurance, and regulatory requirements.
- Develop and execute the company’s strategic plan, growth objectives, and annual budget.
- Recruit, lead, develop, and evaluate senior management and operational teams.
- Establish policies, service standards, and systems to improve efficiency, safety, quality, and customer satisfaction across operations.
- Manage business risks, resolve major customer or operational issues, and protect the company’s reputation.
- Present performance reports, financial updates, strategic recommendations, and growth plans to the Board of Directors.
Packaging Team Lead
2 Years 5 Months- Leads site activities on supplier packaging to assure compliance to global standards.
- Guided team members on packaging processes and compliance requirements, enhancing team knowledge and adherence.
- Develops and implements continuous packaging improvements.
- Supported continuous improvement initiatives to enhance efficiency focusing on reducing waste.
- Monitored packaging material inventory to reduce operational downtime and ensure seamless production flow.
- Manages site level returnable packaging program by keeping accurate inventory of all components within the program
- Performs fleet size analysis for returnable containers and coordinates with Material Planning to update forecast demand and container flow adjustments Implement changes to site packaging related processes (i.e. supplier information, repack instructions, "Plan For Every Part" (PFEP) data, wash/maintenance frequency)
- Assisted in managing daily packaging operations, contributing to on-time production and delivery schedules.
- Oversaw daily operations to achieve high productivity levels.
- Completed over 30 customer orders with speed and accuracy daily.
- Collaborates with site Quality, Safety and other stakeholder's in monitoring defect trends or risks mostly related to packaging.
- Submitted claims for supplier packaging non-conformances using the Cummins Quality Management System (CQMS).
- Assisted in developing and maintaining standard operating procedures.
- Conducted comprehensive risk assessments prior to every task; promoted safer work practices in the organization.
Head of Operations, Tourism & Hospitality Unit
2 Years 2 Months- Develop and implement operational plans for tourism products, tours, events, and customer services.
- Oversee daily tourism operations, ensuring services are delivered safely, professionally, and on schedule.
- Lead, train, motivate, and evaluate operations staff.
- Developed standard operating procedures for bookings, customer communication, tours, emergencies, and supplier management to ensure consistency and efficiency.
- Monitor service quality, customer feedback, and operational performance, and resolve complaints promptly.
- Prepared operational budgets and controlled costs while identifying opportunities to enhance revenue and profitability.
- Built and maintained relationships with hotels, transport providers, attractions, travel agencies, and government stakeholders to enhance collaboration and service delivery.
- Researched and evaluated new tourism opportunities to expand offerings opportunities, destinations, partnerships, and service improvements.
- Coordinated daily activities of tour guides to ensure smooth operations, operations staff, drivers, vendors, and external service providers.
- Prepare weekly and monthly operational reports for management, including revenue, bookings, customer satisfaction, incidents, and performance indicators.
- Ensure compliance with tourism regulations, health and safety standards, insurance requirements, and company policies.
Quality Associate
2 Years 5 Months- Coordinated audits with regulatory agencies, ensuring compliance and reinforcing quality standards.
- Audited picked and packed orders to ensure accuracy and reduce shipping errors.
- Inspected finished work and staged products according to quality grades.
- Reviewed damaged and defective items, documenting findings to support corrective actions and enhance product quality.
- Removed faulty products for repair or recycling to maintain quality standards.
- Followed up on corrective action requirements to verify resolution.
- Performed cycle counts and investigated inventory discrepancies to improve stock accuracy.
- Streamlined process workflows for quality checks, enhancing overall accuracy and consistency.
- Helped improve slotting and storage layouts to increase warehouse efficiency.
- Managed documentation for internal audits effectively which resulted in smoother audit processes.
Operation Manager
9 Years 3 Months- Oversaw day-to-day logistics, operations, including inventory coordination, vendor management, and service delivery.
- Reviewed operational performance to identify and implement improvements that enhanced efficiency and profitability.
- Negotiated contracts with logistics partners and suppliers to optimise costs and maintain service quality.
- Introduced cost-saving measures that lowered overheads.
- Led and mentored teams, helping improve collaboration and execution across departments.
- Led diverse teams, promoting a cooperative work environment.
- Facilitated team collaboration through regular communication and shared goals. with regular staff meetings and feedback loops.
- Conducted employee training programmes to enhance skill sets.
Logistics, Travel & Protocol Officer
2 Years 7 Months- Coordinated logistics planning, crew movement, and inventory services for offshore operations, ensuring seamless operational flow.
- Worked with internal teams and vendors to ensure timely delivery of logistics services.
- Managed documentation and compliance requirements, streamlining operational coordination for enhanced readiness.
- Organised transport schedules and logistics for dignitaries, ensuring timely and efficient movements, ensuring punctual arrivals and departures for dignitaries.
- Organised accommodation arrangements for delegates, ensuring comfort and convenience during their stay.
- Conducted protocol duties at official functions, contributing to the success of events.
- Oversaw protocol arrangements for official visits, ensuring adherence to diplomatic standards. for diplomatic guests' visits.
- Prepared itineraries for visiting dignitaries, facilitating efficient time management.
- Provided protocol training to new staff for enhancing operational efficiency.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Client executive Services
2 Years 8 Months- Built strong relationships with clients, fostering trust and repeat business.
- Improved customer satisfaction by addressing and resolving complaints rapidly.
- Enhanced brand loyalty by delivering exceptional customer service.
- Educated customers on product usage-resulted in fewer complaints over time.
- Collected customer feedback post-sale to drive continuous improvements in service delivery.
- Provided customers with detailed product information to support informed purchasing decisions.
- Conducted outbound calls to potential clients in order to boost sales revenue.
Skills
Logistics operations
Supply chain analysis
Inventory management
PFEP planning
Inventory reconciliation
Continuous improvement
Root cause analysis
Data analysis
KPI monitoring
WMS and ERP
Excel data analysis
Cross-functional collaboration
Tools: Microsoft Word
PowerPoint
Education
Bachelor of Science - Political Science
WES evaluated – U.S. equivalent: Bachelor's Degree
Diploma of Higher Education - Supply Chain Management - International Diploma
Doctorate - Tourism & Hospitality Management
Personal Information
Nationality: Nigerian
Certification
Six Sigma Yellow Belt – Cummins Learning Center, Data Analysis Certification – Utiva Institute, Supply Chain Management 115 – Cummins Learning Center, Introduction to the Smart Supply Chain 120 – Cummins Learning Center, PFEP (Plan for Every Part), Supply Chain Warehousing Certification - ASCM, Project Management Foundation-Procurement, Strategic Negotiation, Root Cause Analysis Basics, Automotive Packaging Certification – The Packaging School, Warehouse & Materials Management – Prologis, International Diploma in Logistics & Supply Chain Management (UK), OSHA General Industry Certification, Sabre GDS, Lufthansa Refund Training Certificate
LANGUAGES
English: Full Professional
References
References available upon request.
INTERESTS
Continuous learning, fitness, volunteering, reading, and travel., Volunteer Travel, Dancing, Gym Workouts, Reading, Volunteering
Accomplishments
Honorary Doctorate Fellow – Chartered Institute of Hospitality, Tourism and Management
VOLUNTEER WORK
Organized community outreach programs to enhance volunteer engagement and participation., Coordinated logistics for events, managing supplies and schedules for optimal execution., Supported engaging, fun, and smooth-running events by helping with organization and planning., Mentored new volunteers, fostering a supportive and inclusive team environment.
Affiliations
- Association of Supply Chain Management (ASCM)
- Chartered Institute of Logistics and Transport (CILT – UK)
Timeline
Chartered Institute of Hospitality, Tourism and Management
Doctorate from Tourism & Hospitality Management
2026.07 Read More
MD/CEO
Hephzibah Gateway Limited
2026.05 - CurrentRead More
Packaging Team Lead
Cummins Inc.
2023.11 - 2026.04Read More
Head of Operations, Tourism & Hospitality Unit
Travel Concierge
2022.10 - 2024.12Read More
Quality Associate
Sam's Club
2020.04 - 2022.09Read More
The Center Institute of Logistics and Transport
Diploma of Higher Education from Supply Chain Management - International Diploma
2017.02 - 2018.03Read More
Operation Manager
Conarock Logistics Travel Ltd
2010.04 - 2019.07Read More
Logistics, Travel & Protocol Officer
Seawolf Oilfield Services
2009.09 - 2012.04Read More
Client executive Services
Sabre Travel Network
2007.01 - 2009.09Read More
University of Ibadan
Bachelor of Science from Political Science
Read More