Summary
Overview
Work History
Education
Skills
Managementtraining
Timeline
Generic

OLAYINKA KEHINDE BABAYEMI

Lagos

Summary

To leverage my initiative and managerial skills to drive organizational success, while contributing solutions and enhancing corporate performance in a dynamic environment.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Relationship Officer

Access Bank PLC
05.2024 - Current
  • Maintaining and building close relationships with customers through regular contact and visits.
  • Boosting customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Leading successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitoring, following up and escalating cases to meet customer response commitments.
  • Identifying and targeting potential customers to expand the bank’s customer base, and providing guidance through the account opening process.
  • Promoting and cross-selling the bank's products and services, such as loans, credit cards, and savings accounts, tailored to the specific needs of each client.
  • Identifying and mitigating risks associated with clients’ financial activities, and ensuring compliance with regulations.
  • Staying updated on market trends, competitive offerings, and client preferences to provide relevant and competitive solutions.

Graduate Management Trainee

Access Bank PLC
11.2023 - 05.2024

Contact Center Agent/ Contact Center Training and Development Officer

Hr Indexx/ Access Bank PLC
04.2021 - 11.2023
  • Ensured clients' inquiries on accounts were properly handled and resolved.
  • Provided information on policies, products, and services while maintaining confidentiality.
  • Responded to clients' queries.
  • Handled a series of campaign programs to spur interest in products and services.
  • Cross-sold bank products and services based on customers' needs.
  • Trained newly employed staff on outsourced bank products, applications, and processes.
  • Prepared monthly team-based performance reports, identified gaps, and made recommendations.
  • Provided real-time support to front-end staff on customer inquiries and requests to deliver quality service.
  • Communicated new product developments and updated processes through effective and appropriate means.
  • Conducted monthly on-the-job assessments to identify knowledge gaps and bridged them where necessary.

Customer Service Representative

Verdant Orient Travel Services
03.2020 - 04.2021
  • Provided information on products and services
  • Answered questions and resolved emerging customers problems
  • Arranged both internal and external events as required from time to time
  • Maintained a positive relationship with customers

Education

B. A ed -

Tai Solarin University of Education
Ijebu Ode, Ogun State
01.2014 - 01.2018

Lafferty Retail Banking Institute
Ireland
05-2024

Access Bank School of Banking Excellence
Lagos, Nigeria
05-2024

Dataleum
Lagos, Nigeria
03-2024

Skills

  • Technological proficiency

  • Critical and analytical thinking

  • Attention to details

  • Negotiation skills

  • Internet research skills

  • Communication and interpersonal relationship

Managementtraining

2021, Professional in Human Resources International, HRCI, United State of America

Timeline

Relationship Officer

Access Bank PLC
05.2024 - Current

Graduate Management Trainee

Access Bank PLC
11.2023 - 05.2024

Contact Center Agent/ Contact Center Training and Development Officer

Hr Indexx/ Access Bank PLC
04.2021 - 11.2023

Customer Service Representative

Verdant Orient Travel Services
03.2020 - 04.2021

B. A ed -

Tai Solarin University of Education
01.2014 - 01.2018

Lafferty Retail Banking Institute

Access Bank School of Banking Excellence

Dataleum

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OLAYINKA KEHINDE BABAYEMI