OLAYINKA KEHINDE BABAYEMI
Lagos
Summary
To leverage my initiative and managerial skills to drive organizational success, while contributing solutions and enhancing corporate performance in a dynamic environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Relationship Officer
Access Bank PLC
05.2024 - Current
- Maintaining and building close relationships with customers through regular contact and visits.
- Boosting customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Leading successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitoring, following up and escalating cases to meet customer response commitments.
- Identifying and targeting potential customers to expand the bank’s customer base, and providing guidance through the account opening process.
- Promoting and cross-selling the bank's products and services, such as loans, credit cards, and savings accounts, tailored to the specific needs of each client.
- Identifying and mitigating risks associated with clients’ financial activities, and ensuring compliance with regulations.
- Staying updated on market trends, competitive offerings, and client preferences to provide relevant and competitive solutions.
Graduate Management Trainee
Access Bank PLC
11.2023 - 05.2024
Contact Center Agent/ Contact Center Training and Development Officer
Hr Indexx/ Access Bank PLC
04.2021 - 11.2023
- Ensured clients' inquiries on accounts were properly handled and resolved.
- Provided information on policies, products, and services while maintaining confidentiality.
- Responded to clients' queries.
- Handled a series of campaign programs to spur interest in products and services.
- Cross-sold bank products and services based on customers' needs.
- Trained newly employed staff on outsourced bank products, applications, and processes.
- Prepared monthly team-based performance reports, identified gaps, and made recommendations.
- Provided real-time support to front-end staff on customer inquiries and requests to deliver quality service.
- Communicated new product developments and updated processes through effective and appropriate means.
- Conducted monthly on-the-job assessments to identify knowledge gaps and bridged them where necessary.
Customer Service Representative
Verdant Orient Travel Services
03.2020 - 04.2021
- Provided information on products and services
- Answered questions and resolved emerging customers problems
- Arranged both internal and external events as required from time to time
- Maintained a positive relationship with customers
Education
B. A ed -
Tai Solarin University of Education
Ijebu Ode, Ogun State 01.2014 - 01.2018
Lafferty Retail Banking Institute
Ireland05-2024
Access Bank School of Banking Excellence
Lagos, Nigeria05-2024
Dataleum
Lagos, Nigeria03-2024
Skills
- Technological proficiency
- Critical and analytical thinking
- Attention to details
- Negotiation skills
- Internet research skills
- Communication and interpersonal relationship
Managementtraining
2021, Professional in Human Resources International, HRCI, United State of America
Timeline
Relationship Officer
Access Bank PLC
05.2024 - Current
Graduate Management Trainee
Access Bank PLC
11.2023 - 05.2024
Contact Center Agent/ Contact Center Training and Development Officer
Hr Indexx/ Access Bank PLC
04.2021 - 11.2023
Customer Service Representative
Verdant Orient Travel Services
03.2020 - 04.2021
B. A ed -
Tai Solarin University of Education
01.2014 - 01.2018
Lafferty Retail Banking Institute
Access Bank School of Banking Excellence
Dataleum
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