OLAWUMI OLANIPEKUN
House 5,Behind Aleyita Pry School, Lugbe,Abuja
Summary
Agile and well organized. Vast in both administration and financial roles with 9+ years experience. Skilled at dealing with tasks and objectives to meet deadline. Keen to support with team management and also ensuring the smooth delivery of an accurate,clear and well organized services to the firm.And in Guaranty Trust Bank as a banker, I have demonstrated an absolute compliant to regulations, excellent clients and customer relationship, interpersonal skills and an absolute attention to details with a strong depiction of reliability,integrity,and discretion in all of my tasks that projected my present unit to an Operating performance report of 95%.
Overview
12
12
years of professional experience
Work History
Cash Operations.
Guaranty Trust Bank Plc
Abuja
08.2017 - Current
- Accelerated clients requests and issues , helping the division achieve the highest customer satisfaction rate in the region;
- Achieved an excellent numeracy skills with an ability to effectively summarize data which earn my unit an operating performance report above 90% ;
- Collaborated with other team members and met obejctives of tasks and financial policies even when under pressure helping my unit to achieve a service level agreement worthy of recommendation;
- Prepared,analyze and arrange informations in a logical sequence to help senior executives monitor daily progress and conformity to company goals;
- Fostered an adherence to newly updated policies and procedures among teammates that boosted a satisfactory overall performance from 40% to 70%;
Customer Information Representative
Guaranty Trust Bank
Ondo State
06.2013 - 08.2017
- Maintained above 50+ customers daily with forward-thinking strategies focused on addressing customer needs and resolving concerns which reduces the turn around time for every clients transactions;
- Recognized transaction need of clients and educate them on service and digital channels for providing assistance with self service which translates into a 10% reduction of footfall in the banking premises;
- Boosted a proper and user friendly filing and documents control system for tracking of all clients documents which enhances a robust archival process and simultaneously improve documents retrieval by 60% across my unit;
- Exhibited high energy and professionalism when dealing with clients .This earn me recommendation from 2 supervisors and opportunity for selection to attend our bankwide yearly retreat;
Centralized Processing Center Officer
Guaranty Trust Bank
Lagos
07.2012 - 06.2013
- Reviewed constantly feedbacks from customers and then suggested ways to improve processes and customer service level which increases satisfaction from 70% to 80%;
- Managed calendars of the executive team and coordinated weekly team wide meetings for over 20 people;
- Adopted critical thinking to breakdown problems and solutions evaluations and coming out with the best possible conclusions;
Administrative Officer
Executive Nest Hotels And Accomodations.
Bauchi
11.2009 - 02.2012
- Led the front office team to achieve a very desirable guest satisfaction through professionalism and conformity to regulations which translates into a 50% increase in profit;
- Advocated for an administrative support to senior executives to ensure smooth operations across the entire company;
- Created an inventory tracking and ordering supplies saved 20% on supplies and contracts through negotiating bulk purchase discount with suppliers;
- Processed vendor contracts through a standardized process, leading to an 80% reduction in errors;
Education
Associate CISM. - Information And Strategy Management
Chartered Institute of Information And Strategy Management
Abuja07.2021
HND - Food Technology And Processing
The Federal Polytechnic Ado Ekiti
Ekiti State09.2009
Skills
- Excellent clients/customer relationship
- Proficiency in drafting minutes and coordinating meetings
- Microsoft word,outlook/computer literacy
- Attention to details and procedures
- Office administration
- Interpersonal skills
- Time management skills
- Excellent verbal and written communication
- Multitasking
- Team management
Referee
Emmanuel Itegbe
Operations Supervisor/head
Guaranty Trust Bank Plc,
Aminu Kano crescent
Tel.08028457307
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cash Operations.
Guaranty Trust Bank Plc
08.2017 - Current
Customer Information Representative
Guaranty Trust Bank
06.2013 - 08.2017
Centralized Processing Center Officer
Guaranty Trust Bank
07.2012 - 06.2013
Administrative Officer
Executive Nest Hotels And Accomodations.
11.2009 - 02.2012
Associate CISM. - Information And Strategy Management
Chartered Institute of Information And Strategy Management
HND - Food Technology And Processing
The Federal Polytechnic Ado Ekiti
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