Olatunde Felicia Olaide
Customer Service Representative
Lagos,Lagos
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative.
Vic Lawrence Associates (FBN LTD- Branch Level)
Abule Egba, Lagos
05.2015 - 06.2022
- Opened, closed, and updated accounts for customers.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses and personal informations.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
Document Verifier
Vic Lawrence Associates (First Bank Nig Ltd) RPC
Iganmu, Lagos
05.2015 - 12.2020
- Assured timely verification of customers informations on account opening documents from branches both in Nigeria and diaspora.
- Maintained strong knowledge of basic compliance policy on account opening documentation.
- Communicated verification and authorization status updates with Branches across the country and in diaspora.
- Responded to mails and answered telephone calls to offer information, answer questions, and direct calls to staff in concerned on account opening documentations.
National Youth Service Corp - NYSC
Government Girls Secondary School
Tofa LGA, Kano State
11.2013 - 11.2014
- Provided meaningful math instruction to improve math skills of children.
- Administered assessments and standardized tests to evaluate student progress.
- Encouraged critical thinking and problem-solving to help students develop mathematical reasoning.
Education
Higher National Diploma - Business Administration
Moshood Abiola Polytechnic
Abeokuta, Ogun State 10.2010 - 11.2012
National Diploma - Business Administration And Management
Allover Central Polytechnic
Ota, Ogun State 09.2006 - 08.2008
Skills
Complaint resolution
Detail- oriented, efficient and organized professional
Verbal and Written communication
Good relationship management with Customer and colleague
Expertise in Microsoft word, outlook and Excel
Due diligence and effective at multi-tasking
Hobbies
Knitting, crafts work, chatting and reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Customer Service Representative.
Vic Lawrence Associates (FBN LTD- Branch Level)
05.2015 - 06.2022
Document Verifier
Vic Lawrence Associates (First Bank Nig Ltd) RPC
05.2015 - 12.2020
National Youth Service Corp - NYSC
Government Girls Secondary School
11.2013 - 11.2014
Higher National Diploma - Business Administration
Moshood Abiola Polytechnic
10.2010 - 11.2012
National Diploma - Business Administration And Management
Allover Central Polytechnic
09.2006 - 08.2008