Sefiu Olatunbosun OLADEJO
Technology Expert
Ikorodu,LA
Summary
Results-driven Technology Strategist with over 20 years of experience in health insurance, financial services, conglomerates and IT solutions. Expertise in designing and delivering high-performance IT systems and business process improvements. Skilled in gap analysis, strategic planning, operations management, project management, and IT infrastructure management.
Overview
1
1
Language
4
4
Certifications
27
27
years of professional experience
Work History
Director, ICT
Lagos State Health Management Agency
Lagos, Lagos
06.2018 - Current
- Managed Information and Communication Technology requirements for the scheme, ensuring alignment with business process manual and operational guidelines to maintain scheme viability.
- Provide Strategic direction as relates to technology for the management of the agency
- Managed customer and helpdesk applications and call centers.
- Oversees data governance and management including incidence management in the agency
- Management of customer and helpdesk application and call centers
- Selection and management of IT vendors.
- Developed and implemented ICT policies.
Head, IT Infrastructure and Projects
Hygeia Community Health Care
Lagos, Lagos
03.2015 - 05.2018
- IT Project Lead for the deployment of Health Insurance ERP Solution for International Labour Organization (ILO) funded Health Insurance Scheme for Kwara State
- Implemented and managed change requests, customizations, and upgrades for ERP solutions, enhancing system functionality and user experience.
- Managed incident management, problem management, quality assurance, and application testing for the enterprise applications.
- Collaborated with business managers on availability planning and change management for enterprise applications, defining and executing proactive maintenance activities including patches and upgrades.
- Responsible for incident management, problem management, quality assurance and application testing for the enterprise applications.
- Assist with the planning and implementation and day-to-day management of business continuity activities inclusive- of back-ups and restoration processes and other business risk and mitigation activities.
- Managed systems integration requirements between applications and third-party systems, overseeing design, implementation, and maintenance of integration platforms and solutions.
- Define the service level requirements of the business- acting as an advocate for the IT and business process requirements of the businesses at the Group level; and ensuring there is effective communication and collaboration between the respective IT stakeholders and Group IT.
- Manage the team of assigned IT system Analysts and IT Support Officers- helping to prioritize their activities and ensure they are meeting the service delivery requirements of the business
- IT strategic planning activities- inclusive of budgeting, capacity management, vendor and solution evaluation and selection, service provider selection and performance monitoring.
- Supported Group IT deliverables and activities for infrastructure and applications.
Head – IT Infrastructure & Operation Support
Accion Microfinance Bank Limited
Lagos, Lagos
04.2009 - 02.2015
- Administration and support of enterprise applications e.g. T24 Banking Application in production environment to ensure application availability
- Track systems performance and ensure the right measurements are in place to meet performance objectives
- Ensures that proactive management of incidents and problems is provided bank wide
- Track systems performance and ensures the right measurements are in place to meet performance objectives
- Oversees the day to day operational running of the Data Centre
- Provide support to maintain in-house and third party software/hardware, including upgrades and patches.
- Setting up, maintenance and support of production and other databases for user access, table changes, performance and troubleshooting
- To ensure timely and efficient provision of first level support to all users of IT systems across the bank including Networks, Communications, Software and Hardware support
- Installs, configures, tests, maintains and provides end-to-end user support for all information systems e.g. banking application server, desktop software and hardware, etc.
- Development and implementation of effective problem resolution systems to meet the needs of the users
- Providing effective and efficient disaster recovery and operational redundancy solutions
- Ensured continuous availability and effectiveness of business applications and technology infrastructure for seamless Bank operations
- Provided effective disaster recovery and operational redundancy solutions, including periodic backups and end-of-day, end-of-month, and end-of-year processes
- Assesses user needs and conducts periodic IT infrastructure capacity planning
- Co-ordinates and manages the activities of the help desk/user support officers
- Formulate the IT strategic plan for the bank in collaboration with other stakeholders
- Develop and implement the IT budget for the bank
- Ensures adherence to defined IT policies within the Bank
Application Support Manager
Accion Microfinance Bank Limited
Lagos
09.2007 - 03.2009
- Implemented and supported T24 Temenos eMerge banking solutions to enhance user access and transaction efficiency
- Analyzed business requirements to identify system enhancements and streamline application processes
- Administered databases using Dbase and MS SQL 2000
- Provided business application support for Human Resource Application, ensuring timely resolution of issues and user satisfaction
- HP-UX Administration and Website Maintenance/Content Update
- Intranet(Maintenance Update) and Mail Systems Administration
- Data Center Physical Maintenance and backups
Technical Consultant
Computer Systems Associates Nig. Limited
Lagos, Lagos
05.2006 - 08.2007
- Analyze and design business process and non-banking applications
- Implemented and supported Enterprise Resource Planning software, enhancing client operations
- Train users on Enterprise Resource and Human Capital and Payroll Software usage.
- Train Core users on Application Support
- Document process and identify gap analysis for Clients
- Facilitated training sessions for users on the effective usage of Enterprise Resource and Human Capital and Payroll Software.
Application Support Manager
UAC of Nig. Plc. - Mr. Biggs Division
04.2004 - 04.2006
- Provide Business Application Support services to the end users.
- Collated and documented business and user requirements from functional areas to support effective solution design and configuration.
- Identify problem, determine source of problem, identify responsibility for problem resolution and ensure appropriate corrective actions are taken.
- Maintain a database of problems and resolutions that arise from users’ interaction with the application as a reference for learning and skill enhancement.
- Reviewed training requirements and identified end users' training needs, recommending targeted training solutions.
- Provided user support for Sage Line 500, assisting with navigation and troubleshooting issues.
- Assisted with the in-house developed Personnel Information System by addressing user inquiries and issues.
- Assisted with the Payroll System for Mr. Biggs by resolving payroll-related inquiries and issues.
Information Technology - Senior Banking Officer
Omega Bank of Nig. Plc.
01.1999 - 03.2004
- Executed system updates using Globus Banking Software to ensure operational continuity
- Developed various enquiry and report generators using Globus to enhance data access
- Contributed to transitioning offline branches to online functions, improving service accessibility
- Participation in the taking-on of offline branches for on-line functions
- Micred and scanned customer mandates for processing
- Installation BTT and POS in ValuCard System
Education
B.Sc. - Computer Science, Economics
Obafemi Awolowo University
Ile Ife01-1998
West African School Certificate - undefined
Obaseeku High School
Eruwa, Oyo State01-1989
Skills
Strategic Information Systems Planning, Business Strategy formulation, Change Management, Cybersecurity, IT Risk assessment and Planning, Business Transformation, Process improvement, E-business solutions design, Systems integration, Operations/Service management, Systems evaluation & selection, API integration, Contingency Planning, Networking and Information Systems management, Project Management, IT
Operations Management and governance
Team building
Certification
Microsoft Certified Information Technology Professional – MCITP (Server Administration)
Interests
Travelling, Watching football, Reading, Listening to Music
TRAINING ATTENDED
- Technical training on Health Insurance ERP Software – Prognosis Technologies
- Leadership Management Training – Accion International
- Strategic Management and Budgeting – Accion International
- Payment Basic Training – by InterSwitch Nigeria Limited
- T24 Technical Training – by Inlaks Computers
- T24 User Administration Training – by Inlaks Computer
- HP OpenView for Data Protector, Backup/Disaster Recovery Training – by HP Nigeria
- T24 Financial Training – by Inlaks Computers
- HP-UX Technical Training Level I and II – by HP Nigeria
- Supply Chain Management – by Accenture
- SQL Server 2000 Administration – by Bi Tranexx Computer
- SAGE LINE 500 Technical Training – by Synergy Systems
- Understanding Management – by UAC Plc
- GLOBUS Technical Training – by INLAKS Computers
- Customer Service Excellence – by Omega Bank Plc.
KEY MANAGEMENT ROLES
- Deployment and customization of cloud based Health Insurance Management Solution that manages Enrolment, Automated Premium collections, Hospital Care Utilization, Management of Claims and Capitation and User reports. The application can be access through mobile Apps downloadable from the google playstore or by using the browser version. The mobile apps works both in offline and online mode. Premium Collections channels are Internet Banking transfers, USSD channels, POS and walk in payments through any Commercial banks branch in Nigeria.
- Successfully deploy and implement Health Insurance Management ERP software for Kwara State Community Health Insurance Scheme fully funded by International Labour Organization (ILO).
- Successfully carried out Gap Analysis and Business Process Review for the deployment of Health Insurance Management Solution in both Public and Private Hospitals in Kwara State.
- Team Lead for the Implementation and Go-Live support of T24 banking solution for Accion Microfinance Bank limited and subsequent upgrades
- Team Lead for the deployment of Digital Field Application (a mobile Apps that integrates with the Core Banking application used by field Officers)
- Team Lead for the integration of ATM, USSD, and POS solution into the Core Banking Application
- Formulate Vendor Selection Procedures for procurement of IT related infrastructures
- Involved in the procurement process from start to end for IT related solutions.
- Acquisition and deployment of Document Management solution for Accion Microfinance Bank Limited.
- Successfully carry out relocation of Data Center of Accion Microfinance Bank to a new Head Office location.
- Migrate Window Small Business Server 2003 to Window Essential Business Server 2008 and subsequently to Office 365
- Team lead for the implementation of Sage Line 500 ERP software for MR Biggs (a division of UAC of Nig. Plc.) where three Modules (Finance, Distribution and Inventory Control and Manufacturing) were fully implemented.
- Responsible for the full implementation of ERP and Human Capital Management and Payroll software for Future View Limited, COSTAIN (W.A) Nig. Plc., Bank of Industry Limited and Susu Microfinance bank limited.
- Fully implement and after go-live support of Human Capital Management and Payroll System for Chartered Institute of Personnel Management, Bible Society of Nigeria and Panalpina (W.A) limited.
- Responsible for the formulation of Service Level Agreement SLA with Service Providers and Vendor and ensure that its strict compliance.
- Formulated IT department policies using ISO 20000 framework
- Team member of implementation and migration process of Globus Banking Solution for defunct OmegaBank Bank’s at their Western Network branches.
Timeline
Director, ICT
Lagos State Health Management Agency
06.2018 - Current
Head, IT Infrastructure and Projects
Hygeia Community Health Care
03.2015 - 05.2018
Head – IT Infrastructure & Operation Support
Accion Microfinance Bank Limited
04.2009 - 02.2015
Application Support Manager
Accion Microfinance Bank Limited
09.2007 - 03.2009
Technical Consultant
Computer Systems Associates Nig. Limited
05.2006 - 08.2007
Application Support Manager
UAC of Nig. Plc. - Mr. Biggs Division
04.2004 - 04.2006
Information Technology - Senior Banking Officer
Omega Bank of Nig. Plc.
01.1999 - 03.2004
West African School Certificate - undefined
Obaseeku High School
B.Sc. - Computer Science, Economics
Obafemi Awolowo University