Results-driven Executive with 20 years of progressive experience in Law, Mediation, Arbitration, Safeguarding, Children and Adult Social Care, including Mental Health, and Family support. Exceptional leader, change manager and complex problem solver. Proven skills in operations oversight, policy development and process improvements.
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2022
2021
2020
2019
2018
2017
o Exceeded Year on Year Appraisal Expectations which led to above band salary increases.
2016
o Exceeded Year on Year Appraisal Expectations which led to above band salary increases.
o Recognition by the United Kingdom Home Office/UKBA for joint working, dedication, and professional handling of difficult offenders with compassion and dignity. This significantly reduced costs to the UK Government across all departments.
2015
o Developed a process to manage aftercare services for those experiencing mental health issues. My work was delivered at the Croydon Mental Health summit which paved way for a change of policies surrounding the provision of Aftercare services. Implementing the process consequently significantly increased cases resolutions, which got my team a finalist position at the Croydon Council Awards 2015 in the category of ‘Effective Outcomes in the Community’.
2014
o Successfully coordinated the NRPF periodic network meetings which was regularly attended by all Local Authorities across London, including the DWP, HMRC and the Home Office.