Project management, Business Development, Customer Service, Executive Assistance
Olashade Adesola
Business Development Manager
55B Mudashiru Eletu Way Osapa London Lekki Lagos
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional. Dedicated team player skilled at mediation and conflict resolution. Drives company growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
21
21
years of post-secondary education
4
4
Certifications
Work History
Business Develpoment Manager/Project Manager
AUM Associates
Lagos
02.2017 - 12.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Business Development Officer
P4PE Institute
Lagos
04.2015 - 01.2017
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Delivered campaigns to solidify new client opportunities and generate new business.
- Collaborated with sales and marketing departments to support client acquisition.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Generated new business with marketing initiatives and strategic plans.
- Kept meticulous client notes and updated account information in company databases.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
Customer Service Officer
oracle Experince LTD
Lagos
08.2013 - 09.2014
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Established and accurately prepared customers accounts to complete new purchases.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Communicated with clients regarding account services, statements, and balances.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Arts - Linguistics
University of Jos
Jos Plateau State 01.2008 - 10.2012
Senior Secondary School Certificate
Demonstration Secondary School
Jos, Plateau State Nigeria 01.1998 - 12.2004
First School Leaving Certification
St Luke Cathedral Primary School
Jos, Plateau State Nigeria 01.1990 - 12.1998
Skills
Staff Management
undefinedAccomplishments
- Collaborated with team members in the development of getting customers to fill up office spaces.
- Achieved result effectively via social media channels and cold calling.
- Documented and resolve issues which led to result.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved by completing task with accuracy and efficiency.
- Resolved product issue through consumer testing.
Certification
[Customer Relationship Management], [P4PE Institute]
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Business Develpoment Manager/Project Manager
AUM Associates
02.2017 - 12.2022
PMS: Strategy Focused Performance Management System P4PE Institute
07-2015
Fundamental of Nigeria Labor Law Act & Cases P4PE Institute
06-2015
Business Development Officer
P4PE Institute
04.2015 - 01.2017
[HR Skills Development Academy] Training - November-December 2014] P4PE Institute
11-2014
[Customer Relationship Management], [P4PE Institute]
10-2014
Customer Service Officer
oracle Experince LTD
08.2013 - 09.2014
Bachelor of Arts - Linguistics
University of Jos
01.2008 - 10.2012
Senior Secondary School Certificate
Demonstration Secondary School
01.1998 - 12.2004
First School Leaving Certification
St Luke Cathedral Primary School
01.1990 - 12.1998
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