Summary
Overview
Work History
Education
Skills
Professional Summary
Accomplishments
References
Projects
Training
Timeline
Generic

OLASEKE AKIB

Lagos

Summary

To become part of an institution building a world class Identity, where motivation is derived fromm the use of Initiatives, Technical know-how and Exposure to handle challenging responsibilities

Overview

18
18
years of professional experience

Work History

International Trade Specialist

Guaranty Trust Bank Plc
06.2014 - Current
  • Achieve annual PBT of N2Billion & Trade volumes of $1.5 Billion
  • Implementation of Commercial Trade Finance and Service Products (Letters of Credit, Letters of Guarantee, Documentary Collections, and Avalisation) offered to our Corporate clients
  • Engage the services of Treasury by offering Foreign Exchange hedging products to our clients (Futures, Forwards, Swaps)
  • Co-ordinate Structured Trade support and Participating Risk Finance for major corporate projects
  • Facilitate Trade and Supply Chain Finance transactions/programs and responsible for the structuring of trade service products for Oil & Gas customers, Large Corporates, Multinational Organisations and Commercial Banking customers
  • Review, analyse & prepare Management Reports on Trade volumes obtained via the Industry Intelligence Report
  • Trade Documentation Review & processing for increased Trade volumes & profit maximisation
  • Invisible Trade Services: Technical & Software Licenses, Personal Home Remittances, Foreign Airline ticket sales repatriation, etc
  • Facilitation & Repatriation of Foreign Investments in Nigeria (e-Certificate of Capital Importation)
  • Attend to regulatory auditors & stakeholders (Central Bank of Nigeria, Nigeria Customs Service, National Communications Commission, National Office for Technology Acquisition Promotion, etc.)
  • Correspondent banking relationship & Reconciliation of offshore accounts management
  • Rendition of Returns to all Regulatory bodies & accustom to regulatory sanctions guiding trade
  • Resolution of customer issues & complaints
  • Trade advisory services & Transaction structuring - Imports & Exports
  • Designs shopfloor programmes/trainings for capacity development
  • Quality Assurance monitoring & enhancement of processes for customer satisfaction
  • Internal audit exercise for thorough review of processes to avert regulatory & internal infractions

Quality Assurance Manager

Guaranty Trust Bank Plc
07.2012 - 05.2014
  • Implemented new Quality Assurance monitoring and Customer Service standards
  • Reviewed and monitored service standards defined across all customer touch points through a variety of methods: Branch Assessments, Spot Checks, Mystery Shopping
  • Introduced and coordinated a Quality Circle whereby employees met regularly to identify, recommend, and create workplace improvements
  • Coordinated Service Quality Trainings and Communication to employees on quality standards of the Bank
  • Monitored employee performance and conduct, recommending trainings to correct problems and optimize productivity
  • Review and resolve customer complaints
  • Investigated root analysis of complaints and proffered permanent solutions to avoid recurrence
  • Partnered with Business Process Re-engeneering (BPR) & Technology teams to implement service improvement initiatives for positive enhancement and customer satisfaction
  • Continuously monitored and benchmarked service delivery with International standards
  • Evaluated interactions between customer service agents and customers to assess personnel performance and customer satisfaction.

Team Lead, International Payments

Guaranty Trust Bank Plc
11.2011 - 05.2012
  • Monitor adherence to service standards vis-a-vis turnaround time of Foreign funds transfer transactions (Foreign Currency Inflow and Outflow)
  • Responsible for foreign funds transfer budget volume of USD4Bn annually
  • Coordinated the unit's budget and periodical monitoring of financial performance
  • Receipt of inflows for investments in Nigeria
  • Issuance of Certificate of Capital Importation (CCI) to investors
  • Supervised the issuance of Foreign cheques and processing of Bureau du Change (BDC) transactions processed
  • Relationship management with internal and external clientele on FX negotiations
  • Resolution of customer complaints & inquiries.

International Trade Officer

Guaranty Trust Bank Plc
10.2006 - 10.2011
  • Registration & approval of Form M for importation into Nigeria
  • Processing of Letters of Credit & Guarantees
  • Settlement of Bills for Collection
  • Processing of Exports
  • Remittance of Invisible Trade Transaction
  • Processing of Custom Duty Payments
  • Verification/ Authorization of FX transactions
  • Document checking & endorsement for clearance of goods at port
  • Supervision of Trade processes & Operations (LC, Bills Collection, Invisible Trade Transactions & Exports)
  • Reconciliation of Trade ledgers & account statements
  • Attend to regulatory auditors & stakeholders (CBN, NCS, LIRS, NCC, NOTAP)
  • Conduct of International Trade trainings to internal & external stakeholders.

Education

Master of Science - Strategic & Quality Management

University of Portsmouth

Bachelor of Science - Actuarial Science

University of Lagos
Lagos, Nigeria

Skills

  • Relationship Management
  • Issue Resolution
  • Creative Thinking
  • Customer-oriented
  • Self-Starter
  • Excellent Customer Service
  • Effective communication
  • Fluent in 2 Nigerian & 1 Ghanian language (currently learning French)
  • People Management
  • Goal-Oriented
  • Continuous improvement mindset

Professional Summary

A customer-oriented, self-motivated, results-driven individual, willing to take up challenges with a positive  and solution-driven mindset. A leader with business acumen that works with and through people to  translate Organizational objectives to sustainable results. Strong interpersonal and organizational skills  with history of leading high-performance teams to deliver Excellence through 17 years work experience in  the Banking Industry.

Accomplishments

  • Performance Management - Collaborated with Human Resources Group to review the Bank's Performance Management. Successfully secured Management approval for deployment of a revised Rewards & Recognition system, the 360degree feedback system, Employees continuous Feedback system, amongst others
  • Automations/Process Improvement - Automation of Customers' concession for Trade Transactions, introduction of the File Manager which aids in tracking all customers' transactions used by staff. Created a 'Think-Tank' Team within the Division responsible for inter-team monthly audits & process improvement review
  • Team-Bonding/Welfare - Introduced a mentoring programme (called NutureMe), launched a bi-annual Operations Division publication (called Iluminar), and conducted several bonding sessions (Les Jeux, inter-team music competitions, etc.) aimed at fostering team bonding
  • Capacity Building & Competence - Coordinated weekly trainings and team meetings as a module, aimed at bridging knowledge gap, improved communications and better overall work relationships among co-workers
  • Customer issue Resolution - Spearheaded a customer support team responsible for resolution of customer complaints & issues, as well as drilling on root cause analysis of issues to prevent recurrence
  • Continuous Improvement - Led monthly meetings among staff to brainstorm on current processes & systems, preparing management reports on improvement suggestions
  • Rewards/Recognition - Awarded the CEO's 'Celebrating Excellence' award in Year 2017. Continuous Recognition for excellent performance in Appraisal Years (2015 till Date)

References

Mrs Omotayo Asupoto

CEO, Lukefield Investment Company

tayo_asupoto@yahoo.com

08023027142


Sheriff Adeeyo

General Manager

Emadeb Energy

sheriff.adeeyo@emadebenergygroup.com

08131221531

Projects

Structured and manages $15Bn Dangote Refinery and Petrochemical Project, Lekki Free Trade Zone Provided Trade expert services to the trade structure for the Dangote Refinery, Dangote Cement Expansion projects in Nigeria, Senegal, Sierra Leone, Ghana, Liberia and ongoing Refinery, Petrochemical and Fertilizer projects in excess of $22.5Bn Structured trade financing & repayment monitoring of the following projects: - Power Plant project (Eleme Sub-station) for Rivers State Government/ Rockson Eng. Co. Ltd. EUR32.4M - Nest Oil/NNPC in excess of $200M - Mainstream Energy (Power) $170M - Samsung Heavy Industry in Nigeria (SHIN) FPSO Egina project $3Bn

Training

  • International Trade Specialist Accreditation Programme - eBSI Export Academy
  • Six Sigma Foundations
  • International Trade and Operations Trade & Payments - Citibank Limited
  • Operations Management Customer Service & Delight Trade & Compliance - Deutsche Bank
  • Total Quality Management & Customer Experience
  • Key Performance Indicator (KPI) Masterclass - The KPI Institute

Timeline

International Trade Specialist

Guaranty Trust Bank Plc
06.2014 - Current

Quality Assurance Manager

Guaranty Trust Bank Plc
07.2012 - 05.2014

Team Lead, International Payments

Guaranty Trust Bank Plc
11.2011 - 05.2012

International Trade Officer

Guaranty Trust Bank Plc
10.2006 - 10.2011

Master of Science - Strategic & Quality Management

University of Portsmouth

Bachelor of Science - Actuarial Science

University of Lagos

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OLASEKE AKIB